aep bills

AEP Bill

What to Do When You Can’t Pay Your AEP Bill

American Electric Power, AEP, is one of the largest electric companies in the United States. Currently, AEP provides service for Arkansas, Indiana, Kentucky, Louisiana, Michigan, Ohio, Oklahoma, Tennessee, Texas, Virginia and West Virginia.

How to Pay the Bill

One-time payment online: You can pay your AEP bill online at You must enter your billing zip code for the service to direct you to the proper payment website. You do not have to sign-up for an account, but you must pay the $2.95 service charge for each transaction. Payments are processed through BillMatrix.

Monthly withdrawal: Customers can visit their online account to set-up automatic monthly payments. Payments are deducted on the due date each month from the payment source listed during sign-up.

Pay in person: Payments can be made in person at select locations in your state. To find a payment location visit the AEP website for your billing location and search for payment locations from the bill payment portion of the website.

Pay by mail: Payments for AEP energy bills can be sent to the appropriate AEP address in your state. AEP services Arkansas, Indiana, Kentucky, Louisiana, Michigan, Ohio, Oklahoma, Tennessee, Texas, Virginia and West Virginia. Payment mailing addresses differ by state.

Pay by phone: AEP customers can call 1-800-611-0964 to make payments by phone. The payment is processed by a third-party company and will be subject to a processing fee.

Questions About Your Billing Statement or Account?

Customer service, rate information and fee details are available for each billing area. Customers can access the proper website via the Zip Code Search page. Once you’ve found your local AEP website, click the button labeled Your Rates on the right side of the screen. Rates, fees and tariffs will be available on the following page. For more information on rates and fees, contact customer service at 1-800-277-2177.

How the Penalty Fees Work

  • Late payment charge: If you pay your AEP bill past the due date, a late payment charge of 5% of the bill amount will be added to the amount due.
  • Security deposit: Security deposits may be required at the time service is started. The total deposit cannot be more than the average 30-day billed amount plus 30%. If payments are consistently paid after the due date, AEP reserves the right to request a security deposit.

I Can’t Make a Payment

  • Average monthly billing: This plan allows customers to pay an average amount each month. The bill amount is based upon the previous 12 months of usage and will fluctuate from month to month. Using less energy will reduce the billed amount. Using more energy will increase the billed amount.
  • Budget billing: Budget billing is based on an estimated year of AEP service at your location. The plan is broken into 12 equal payments. The amount is reviewed every 6 months and adjusted as needed.
  • One-third: During winter months when heating costs are higher, customers can pay 1/3 the total bill. All amounts must be paid in full by April 15th or the customer must contact customer service for additional payment options.
  • One-sixth: AEP customers having financial problems can break a past-due bill into six even payments. Each payment is billed in addition to current amounts due.
  • One-ninth: For extreme financial hardship, customer can break a past due bill into nine even payments made in addition to the current amounts due.
  • Payment extension: If you need a little more time to pay your bill, contact customer service at 1-800-277-2177 to request a payment extension.
  • PIPP Plus: Customers with incomes at or below 150% of the federal poverty guidelines may qualify for reduced energy bills. Applications are available on the PIPP Plus website.
  • LIHEAP: LIHEAP home energy assistance program is available in some states. Customers must meet income guidelines to qualify.

Will They Work With Me to Pay My Bill?

Drop us a note and tell us how AEP worked to help you out of bill trouble.

7 Comments on “AEP Bill
  1. I was recently in a car accident & I have broken bones on on each hand. I don’t have many bills but I have an electric bill dats well overdue. I have absolutely no way of paying it. Please help.

    • Hey I’m not trying to be nosey but I seen your post about not being able to pay your electric bill and were in a similar situation. I was just wondering if you were able to get any help and if so if you might be able to tell me who I could contact ? Thanks in advance

  2. I have ha d several strokes now a heart attack, surgery on Monday the 24th. Income tax will be here in 2 weeks…can I pay the balance in full then?

  3. I recently had my lights turned off and I just can’t afford to pay it is there anyway someone can help me pay it or pay it for me that would mean so much to me and my children?

  4. I made a $200.00 payment on 96/23/2014. I found out yesterday you are demanding $127.00 more or you will turn off my power tomorrow.
    I am between jobs. I need help with this, or at least some more time to pay you. Please do not disconnect service to my family in July.
    David Brunker

  5. I have been paying electric bills ever since I was 19 years old and I have never seen anything like I received this month talking about a $380.00 dollar budget amount. Maybe you need to reread the meter or check out this old building they call home for seniors to live in safely and peacefully. I just retired (joke) I do not have the same income coming in and my husband is on socialsecurity disability he doesn’t work and has had extensive back surgery within the last 4 to 5 years. I appreciate the budget plan when it works but this is just a little rediculous

  6. My husband and I are both disabled, I have been a Aep customer for years. I just lost my social security, and everything is falling apart….even having trouble keeping food on the table for our kids..we were late on our last few bills, but always paid them, and now I discovered that we have been charged a 500.00 security deposit! This is unfair, and immoral. How can you take more money away from people who have so little? I need help! I can pay my regular bill, but I cannot afford the extra 105.00 a month! What can I do? Please help!

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