What to Do When You Can’t Pay Your Aetna Bill
Aetna is a medical insurance provider. The company offers corporate benefits and personal benefits. Personal benefits require regular payment of insurances premiums. These premiums are not deducted from your paycheck like corporate-based insurance plans. If you find you can’t make your Aetna payment on-time, contact customer service immediately to prevent discontinuation of medical coverage.
How to Pay the Bill
Aetna offers multiple options for customers wishing to pay medical insurance bills.
Pay online: You can pay your Aetna bill online after registering for online account access. Visit https://secure4.billerweb.com/cta/inetSrv to register or log in to your online account to make a payment.
Pay one-time: If you are not registered for an online account, you can use the one-time payment option from Aetna. It is best to register for an account if you’ll be making online payments often. Online accounts offer insurance account details and claim information.
Pay by phone: Customers can call 1-866-350-7644 to make a payment by phone. All customer service questions can also be answered at this number.
Pay using EasyPay: EasyPay is an auto pay service offered by Aetna. Customers must fill out an enrollment form or contact customer service at 1-866-772-3862 for information on the EasyPay program. EasyPay ensures customers do not lose medical coverage for non-payment, but monies must be available to cover premiums on the due date or coverage could be cancelled.
Questions About Your Billing Statement or Account
If you have concerns about fees added to your Aetna account, visit the AETNA FAQ customer care page for further details. Fees described on the FAQs page include late payment fees, termination fees or out of pocket fees. You can also call customer service at 1-866-350-7644.
How the Penalty Fees Work
Depending on your insurance plan, fees or penalties could be assessed for choosing out of network doctors. Typically, insurances companies will cover a larger percentage of the total bill if the doctor is in your Aetna network. Out of network bills may be covered, but usually at a smaller percentage increasing the money paid out of pocket.
I Can’t Make a Payment
If you find you can’t make your Aetna payment, it is best to contact customer service immediately. If coverage is cancelled, you may have to reapply for medical insurance. This is especially important if you are currently covered under a small group plan not covered by your employer.
Will They Work With Me to Pay My Bill?
Aetna is not a company with bill payment options and payment assistance. Customers having financial difficulty may qualify for state health insurance. In many states, children’s health insurance is available for homes with income greater than 150% of the federal poverty guidelines. Did Aetna work with you to make your insurance premiums affordable?