What to Do When You Can’t Pay Your Ambit Energy Bill
Ambit Energy is a retail electric company serving deregulated states. Some states regulate electric production and supply and others allow retail companies to compete, which lowers prices and gives consumers the upper hand. Despite the competition, energy bills will still fluctuate with seasons and Ambit Energy customers may find they are holding onto a bill they simply cannot afford to pay. Ambit Energy customer service will work with customers to help reduce the impact of high energy bills.
How to Pay the Bill
Ambit Energy currently operates in Texas, New York, Illinois, Maryland, Pennsylvania and New Jersey. Payment options may vary by location.
Pay online: You can pay your Ambit Energy bill online at http://ww2.ambitenergy.com/. At the top of the page is the “Pay My Bill” button. Simply click that button and a drop down menu will appear. You must have your account number (starts with an A) and your billing zip code to log in. You can also sign in to pay your energy Ambit Energy bill using QuickPay.
Pay by mail: Ambit Energy customers can mail a personal check or money order to:
PO Box 660462
Plano, TX 75266-0462
Pay by phone: Customer service can be reached at 1-877-282-6248 to make a payment. There is a $5 processing fee if the customer service agent must answer the call to assist with payment.
Pay by credit card: Credit cards can be processed using the customer service number. The automated payment system will charge a $2.50 for a credit card payment.
Pay Your Ambit Bill With Billfloat:
Billfloat.com, a lending company owned by Paypal, will advance you the money to pay your Ambit bill, with a 30-day window to return the loan interest-free.
Questions About Your Billing Statement or Account?
Energy companies tend to provide detailed information about the fees assessed to customers on a monthly basis, such as late payment charges, connections fees and payment plan fees. Although the information is readily available, you may not understand all of the fine details. In the event you require an explanation, you should visit the Ambit Energy Customer Resource page. Since Ambit Energy services multiple states, you may want to contact customer service at 1-877-282-6248 for state specific fees and charges.
How the Penalty Fees Work
Ambit Energy is a retail business and, as such, they tend to charge higher and more frequent fees.
- Late payment fee: 5% of the past due amount charged monthly if there is a rolling past due balance.
- Disconnect charge: $15 at the time service is disconnected.
- Reconnect (normal hours): $50 per instance.
- Reconnect (after hours): $100 per instance.
- Payment plan fee: $20 at the time a payment plan is started.
I Can’t Make a Payment
Ambit Energy offers two important plans for customers unable to make payment by the due date. If you enter into a payment arrangement with Ambit Energy, you will be charged a $20 fee.
- Extended due date: Customers can extend the due date of the Ambit Energy bill, but the full balance must be paid before the next bill is issued. This option is ideal for customers waiting on an income check that is delayed or customers on a fixed income.
- Deferred payments: The deferred payment plan allows an Ambit Energy customer to make payments to reduce the past due balance over time. Current charges must be paid before the due date in addition to deferred payments.
Your local Department of Human Services has applications for the LIHEAP Home Energy Assistance Program. LIHEAP supports customers who meet income qualifications with energy assistance. If you are facing service disruption, immediate assistance may be available.
Will They Work With Me to Pay My Bill?
Ambit Energy has the right to compete for your business so they will likely work hard to keep customers happy, but the customer will pay for the right. Ambit Energy is one of the few companies we’ve come across that charges customers having financial difficulty more money for wanting to get out of debt. Did Ambit Energy make it easy for you to pay off your overdue bill?