What to Do If You Can’t Pay Your American States Water Bill
American States Water is a water company based in California. The company services more than 288,000 customers in California and Arizona.
How to Pay the Bill
When you are prepared to make your monthly American States Water bill payment, the company provides several convenient options. The available options include online payments, in-person payments, automatic deductions and phone payments. The majority of payments do not charge convenience fees, where as phone payments charge a small convenience fee.
Pay online: Customers can pay your American States Water bill online by visiting https://mycheckfree.com/br/wps?sp=10001&rq=bfbl&esc=80467580. MyCheckFree provides the online bill pay service. The service is free. You will need to enter your account information on the site.
Pay in person: Customers can pay your American States Water bill in person by visiting:
American States Water
630 East Foothill Blvd.
San Dimas, CA 91773-1212
Automatic deduction: Customers can pay your American States Water bill by having the funds automatically deducted from your checking or savings account. Utilizing the auto pay option is free. You will need to complete the authorization form and return to:
American States Water
P.O. Box 9016
San Dimas, CA 91773-9016
Pay by phone: Customers can pay your American States Water bill by calling customer service at 1-800-780-9716. You can make a payment with your credit card, debit card or electronic check. You will be assessed a convenience fee when making a phone payment.
Questions About Your Billing Statement or Account?
On a monthly or a non-recurring basis, you may notice fees and service charges that need further explanation. If you need an explanation of your American States Water billing statement or account, we suggest you review the American States Water Rates and Tariffs page. You can also contact customer service at 1-800-780-9716 to receive additional information.
How the Penalty Fees Work
Several of the fees and service charges assessed by American States Water occur on a monthly basis as well as on a one-time basis. The service charges and fees include connection fees, disconnection fees, returned check fees and meter testing fees. American States Water does not disclose whether or not they charge late payment fees or security deposits.
- Meter test – $2
- Connection – $8
- Connection (expedited) – $15 to $80
- Disconnection – $8
- Return check – $10
I Can’t Make a Payment
When you are facing a financial hardship, American States Water provides options so you can pay your bill. The available options include:
- CARE (California Alternate Rates for Energy) – 20% discount on your monthly bill.
- Military relief program
- Payment arrangements
- Low-Income rate reduction
Will They Work With Me to Pay My Bill?
When you needed American States Water the most, did they help you pay your bill? We want to hear your story, positive or negative. Leave us a comment below.