What to Do When You Can’t Pay Your Appalachian Power Bill
Appalachian Power is a subsidiary of American Electric Power (AEP). This electric company currently provides electricity to more than 1 million customers throughout Tennessee, Virginia and West Virginia. As a part of one of the largest energy providers in the continental U.S., Appalachian Power knows how to service the customer. The company understands when customers face financial hardships and provides services to help.
How to Pay the Bill
Are you looking for a convenient bill payment option? Appalachian Power provides services that fit your busy lifestyle. You can pay your bill using the following services:
Pay online: Customers can pay your Appalachian Power bill online by visiting https://appalachianpower.com/account/bills/. The company doesn’t assess fees to your account when making online bill payments.
Pay in person: Appalachian Power provides several in-person payment locations. The Appalachian Power locations are available on the main website.
Pay by phone: Call 1-800-611-0964 and follow the prompts to pay your bill by phone. Your account is assessed a $2.95 service fee when making phone bill payments.
Pay by mail: Do you want to send you bill payment traditionally? Send payments to:
P.O Box 24404
Canton, OH 44701-4404
322 Dewalt Ave. SW
Canton, OH 44702
Automatic draft: Sign-up for automatic draft and ensure you Appalachian Power bill payment arrives on the established due date. Check with your financial institution to ensure no additional fees are assessed to your account.
Questions About Your Billing Statement or Account?
Each month you receive your Appalachian Power billing statement or account and you may notice service charges or fees. Do you understand the charges? If not, you have the ability to review the Appalachian Power Rates and Tariffs page. Do you still not understand the charges? A customer service representative is available 24 hours a day at 1-800-611-0964.
How the Penalty Fees Work
Appalachian Power only disclosed a small amount of the service charges and fees assessed to your account. The company stated it charges connection, reconnection and service charges, but did not state the amount of the charges.
- Late payment – 1% of the past due balance
- Security deposit – based upon the credit history of the customer
I Can’t Make a Payment
When you are facing a financial crisis and do not know where to turn, Appalachian Power provides help. The customer service representative explained customers should contact customer service prior to receiving a late payment notification or a termination notice at 1-800-967-4237 (Tennessee, west Virginia and Virginia). Additional services include:
- Dollar Energy Fund
- Payment extension
- Medial-based termination prevention
- Third-party notification
- Payment plan
- PIPP Plus
- Budget billing
Will They Work With Me to Pay My Bill?
We like to hear customer’s stories on how utility companies such as Appalachian Power help customers pay bills. Do you have a unique experience, share it below.