aquila bills

Aquila Bill

What to Do When You Can’t Pay Your Aquila Bill

After a successful acquisition, Aquila is now Black Hills Energy. The company is one of the largest electric providers in Nebraska, Kansas, Iowa, Montana and Colorado. To date, the company provides power to approximately 762,000 customers. The Rapid City based company is poised to become a major player in the energy field by providing excellent customer service as well as low cost energy.

How to Pay the Bill

When you are looking for different options to traditional payment options, Aquila provides services designed to be quick, easy and convenient. You can pay your bill with the following services:

Pay online: Customers can pay your Aquila bill online by visiting This form of online bill payment is offered through SpeedPay. You will notice convenience fees added to your bill payment.

Pay by phone: Are you pressed for time? Call 1-866-537-9039 and follow the applicable prompts to pay your bill by phone. You will notice applicable service charges when making a payment by phone.

Pay in person: With more than 47,000 Western Union locations throughout the nation, Aquila customers have options when you want to pay your bill in-person. You account is assessed a convenience fee of $1 per transaction.

Pay by mail: Send you bill payment to:

Aquila/Black Hills Energy
P.O. Box 6001
Rapid City, SD 57709-6001

Automatic deduction: Do you dislike late payment charges? Simply schedule you bill payment directly from your savings or checking account.

Questions About Your Billing Statement or Account?

With rules and regulations spanning multiple states, Aquila customers could potentially need the service charges for your respective state explained in detail. We recommend reviewing the Aquila Customer Regulations. Another source of information regarding your Aquila billing statement or account is customer service. Call a representative at 1-866-537-9039.

How the Penalty Fees Work

State regulatory agencies tend to set service charges and fees at different rates. The fees discussed were:

  • Late payment – 1% of the past due balance (Nebraska); 1.5% of the past due balance (Iowa); 2% of the past due balance (Kansas)
  • Returned check – $15 (Colorado); $20 (Nebraska)
  • Reconnection – $50 plus the past due balance (Colorado); $30 (Nebraska)
  • Collection – $15 (Kansas)

I Can’t Make a Payment

When you are faced with termination of service due to non-payment, where do you turn? Aquila provides programs and services that assist customers just like you. The programs include:

  • LIHEAP – This service is available to qualified low-income customers that meet strict guidelines. You should call 1-866-674-6327 and speak to a representative from N.E.A.R. (National Energy Assistance Referral) Project for the specific requirements and application deadlines.
  • Payment plan – Call a customer service representative and set-up your account on a payment plan. You are required to follow the rules and regulations of the plan or risk termination of service.

Will They Work With Me to Pay My Bill?

Did you get help paying your bill? Let us know by commenting below.

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