What To Do When You Can’t Pay Your AT&T Bill
AT&T is one of the largest cell phone service providers in the United States. The company currently offers wireless, digital TV, Internet and home phone services. You can apply for cell phone service via the official AT&T website, in-store or through participating third-party cell phone companies. After your application is approved by the phone company, you will be required to sign a two-year service contract. If the contract is prematurely terminated, there is a termination fee. Termination fees are based on length of time left on the contract and type of contract, i.e.…higher termination fees may apply if a smartphone is associated with the cell phone account. In some cases, AT&T will require an up-front deposit before extending cell phone services.
New cell phone service comes with discounted prices on cell phones available through AT&T.
How to Pay the Bill
AT&T offers several methods of paying your AT&T bill. So, where do I go if I want to pay my AT&T bill?
Consumers can pay your AT&T cell phone bill online. You must register to access your account online with a bank account, Visa, MasterCard, American Express, Discover Card, Diners Club or AT&T Universal. ATM Debit cards are also accepted with the STAR, Pulse, ACCEL or NYCE logos.
You can pay your AT&T bill online here:
AT&T stores taken payments during regular business hours. Stores do not accept cash payments, in most cases.
Pay by phone:
You can pay your AT&T bill by phone by calling 1-800-331-0500 or 611. There may be a processing fee for paying your bill by phone.
To make a payment without a fee dial *729 from your mobile phone. At the prompt, press the number 1 on your phone to pay with a bank account or 2 to pay by credit card. Enter payment information and wait for the confirmation number.
Pay by text:
AT&T offers the TXT-2-PAY service to all customers. The service must be set-up from your online account. Once set-up, payments are deducted via text message from the payment method on file.
Pay by mail:
AT&T offers several payment locations to pay your AT&T bill by mail. You must access your account online and enter your home zip code to find the nearest payment address.
Pay by auto-pay:
Auto-Pay services help customers pay AT&T bills on-time each month. Payments are deducted from a bank account, debit card or credit card each month on the same date. There is no fee for the service.
Pay by Billfloat: Apply for a Billfloat.com account and you will be able to use their service to pay your AT&T bill, which gets you an extra 30 days to repay Billfloat.
Questions About Your Billing Statement or Account?
The Fees and Taxes FAQs page lists information on activation fees, early termination fees and 911 charges. Customers can reach the service department at 1-800-947-5096 for more information on billing fees.
How the Penalty Fees Work
Late payment fees are assessed if your AT&T bill is not paid by the end of the billing cycle. AT&T reserves the right to interrupt service if payment is not made on-time. A service fee will be charged to resume cell phone connectivity after payment is made.
I Can’t Make a Payment
AT&T offers payment arrangements to help consumers pay outstanding cell phone bills. To set up a payment arrangement, customers can call 1-800-947-5096. Customers are eligible for payment arrangements if they have been with AT&T for more than 6 months without interruption.
If you break a payment arrangement, AT&T will not allow you to use the service again for 3 months. If more than 2 payments have been returned within the previous 6 months for insufficient funds, payment arrangements will not be provided. Bankruptcy and cancellation status renders payment arrangements impossible.
When we called AT&T for more information on payment options, the wait time was between 5 and 10 minutes. Customer service was courteous, but details on past due payments and possible help paying your AT&T bill could not be discussed without an account.
Will They Work With Me to Pay My Bill?
Do you have experience paying your AT&T bill? Let us know how AT&T treated you!