avista bills

Avista Bill

What to Do When You Can’t Pay Your Avista Bill

Avista is a publically owned company that provides electricity and gas to customers in the Washington, Oregon and Idaho areas. More than 481,000 customers benefit from excellent customer service of Avista. Thoroughly committed to the customer, Avista provides several options for customers that can’t pay their electricity or gas bill.

How to Pay the Bill

Pay online: Customers can pay your Avista bill online by visiting https://www.avistautilities.com/account/_layouts/avista/membership/signin.aspx?signinonly=true?ReturnUrl=%2f_layouts%2favista%2ftransactions%2febillenrollment.aspx. Simply sign into your online account and pay with your savings or checking account. There are no fees associated with online bill payment.

Third party payment: Customers can pay your Avista bill through Kubra, a third-party vendor of Avista. Acceptable methods of payment include credit cards, debit cards, checking or savings accounts. The service costs $4.25 per occurrence.

Pay in person: Customers can pay your Avista bill in person by visiting payment centers which are located in Washington State, Oregon and Idaho.

Pay by mail: Customers can mail your Avista bill to:

Avista Utilities
1411 E. Mission Ave.
Spokane, WA 99252-0001

Automatic payment: Customers can pay your Avista automatically by having the amount deducted on a monthly basis. Funds are deducted from your checking or savings account. Avista does not charge a service fee for this service.

Pay by phone: Customers can pay your Avista bill by phone by calling 1-800-227-9187. Acceptable methods of payments include credit cards and debit cards. Avista charges a $4.25 fee per occurrence.

Questions About Your Billing Statement or Account?

Avista Utilities offers a Energy Pricing page that lists rates, tariffs and fees by state and service. You’ll need to choose your state from the links and find the Rules and Regulations link on the following page. Scroll through the fees listed for restoration fees and collection fees. Avista customer service is available at 1-800-227-9187.

How the Penalty Fees Work

We spoke to customer service at Avista. They explained to us that the company charges fees for returned checks, late payments and charges a security deposit. The assessed fees are due on the scheduled date and if not paid, the customer’s service could potentially be disrupted. This results in a reconnection fee.

Idaho Electric

  • Returned payment fee: $20
  • Field collection charge: $16
  • Reconnect charge: $24 to $48

Idaho Gas

  • Returned payment fee: $20
  • ACH withdrawal charge: $1.50
  • Field collection charge: $16
  • Reconnect charge: $24 to $48

Oregon Gas

  • Returned payment fee: $5
  • Late payment fee: $0 if bill is less than $50; $3 or more for bills $51 and more

Washington Electric

  • Disconnect visit charge: $8
  • Reconnect fee: $16 to $32

Washington Gas

  • Disconnect visit charge: $8
  • Reconnect charge: $16 to $48

I Can’t Make a Payment

Avista offers several options to customers that can’t pay your bill. The option available from Avista is LIRAP and payment arrangements. Several other community action agencies are available within Oregon, Washington State and Idaho.

  • Payment arrangements – Customers can set up payment arrangements by calling customer service at 1-800-227-9187. Several payment options are available.
  • LIRAP – funded by Avista for qualified low-income customers.
  • LIHEAP Home Energy Assistance Program– Federally funded program designed for qualified low-income customers.
  • Community Connections of NE Oregon
  • United Community Network
  • Community Action Partnership
  • OIC of Washington
  • Spokane Neighborhood Action Program Downtown

Will They Work With Me to Pay My Bill?

What was your experience with Avista? Did they provide you with options in the event you can’t pay your Avista bill? We want to hear from customers just like you. Leave us a comment.

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3 Comments on “Avista Bill
  1. Will They Work With Me to Pay My Bill? In short, NO. Lip service. The collector from Avista will show and he has the final say, no one back at Avista will get involved. I begged for 15 minutes to arrange a wire transfer, he refused in a strong armed Soprano way. He either leaves with the check or meter, 25 degress and children, too bad. He will not bring nor offer any material regarding assistance. This has not always been the case as they once would leave a red tag giving a 24 hr notice. No longer the policy..

  2. December 16, 2010
    Avista fined for handling energy assistance money
    The Spokesman-Review

    State regulators fined Avista Corp. more than $60,000 for improper handling of customer accounts. Most of the violations were related to errors in how energy-assistance dollars were credited to low-income families.

    Avista was putting the money toward customer’s old past-due bills, instead of crediting it toward current and upcoming payments.

    “That money is intended to keep the heat and the lights on right now,” said Sharon Wallace, assistant director for consumer protection at the Washington Utilities and Transportation Commission. “What happened was that the company applied the money … to old balances.”

    That put some customers at immediate risk of having their power shut off, she said.

    In once instance, a customer owed Avista at least $1,200 in past due bills. When the customer received $928 in credits through two energy assistance pledges, all of the money was applied to the old bills, instead of current and upcoming bills.

    Commission staff uncovered 621 violations of state consumer protection rules by Avista, with 573 of the violations for misapplying energy-assistance credits to old debt.

    Each day the money was incorrectly credited is one violation, Wallace said. Each violation carries a $100 fine.

  3. Will Avista work with you on payment arrangements? NO. Absolutely not at all. I asked for a 2 day extension from being shut off having a $102 bill that was a grand total of 21 days late. They wouldn’t budge AT ALL. lol, The moronic CSR even put me on hold and came back to tell me that if I could just pay the $102 past due, they would “work with me” on the other bill of $115…WHICH WASN’T EVEN DUE FOR 2 MORE WEEKS!!!!!!! Ilaughed and said ‘Well of course you’ll work with me on that one since it isn’t even due yet’! My bill was due on 9/23…they sent me a disconnect notice on 9/26. Oh, and AFTER speaking with them 2 times over the phone, they called my house again. A woman answered the phone who doesn’t live here. They went ahead and gave her all my personal billing information. Told her how much was owed, and that I was due to be shut off. Nice going Avista!!!
    I so wish this company would get some sort of heart in dealing with their customers and realize that not everyone is doing great in this economy and some people need just a little time. 2 days???

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