What to Do When You Can’t Pay Your Baltimore City Water Bill
Baltimore City Water is the water company serving Baltimore, Maryland. The Bureau of Revenue Collections for the city of Baltimore handles all water company transaction. Customers can make payments for any and all bills owed the city of Baltimore online. Some payment options are free and others require the customer pay a service fee to process payment.
How to Pay the Bill
If you received a water bill from the City of Baltimore, you can send payment to the address listed on the bill or make a payment online. Mail payments take much longer to process, so customers with past due balances should never send payments by mail. Online, in-person and phone payments process more quickly than mail payments.
Pay online: You can pay your Baltimore city water bill online at http://cityservices.baltimorecity.gov/water/. You need your account number to look-up your water bill. You can also use your service address to find your water bill online. Once you’ve located your water bill, you can use a credit card or bank account to make payment. Credit card payments are assessed a service fee.
Pay by mail: Checks and money orders should be payable to Director of Finance. Customers can send personal checks or money orders with their account number to:
City of Baltimore Bureau of Revenue Collections
PO Box 17535
Baltimore, MD 21297-1535
Pay by phone: Phone payments are processed at 1-877-729-6269. Payments are processed by a third-party company. A service fee applies to phone payments.
Pay in person: If you want to make a payment for your Baltimore city water bill, visit:
Abel Wolman Municipal Building
200 Holliday St
Baltimore, MD 21202
Questions About Your Billing Statement or Account?
The Finance/Revenue/Water Turn Off FAQs gives customers answers to commonly asked questions about payment plans, bill pay and water restoration. The customer service phone number is 1-410-396-5398.
How the Penalty Fees Work
The City of Baltimore does not list penalty fees online. Most water companies charge:
- Collection fees
- Disconnect fees
- Reconnect fees
- Late payment fees
- Returned payment fees
I Can’t Make a Payment
Baltimore city water will work with customers to place a past due bill on a payment plan. If a customer breaks a previous payment plan agreement, no future payment plans will be honored. Payment plans require a down payment. If you can’t pay the down payment, contact customer service anyway to talk about possible utility payment assistance.
- Water bills up to $599.99: 50% down payment with balance broken into payments.
- Water bills from $600 to $750: 40% down payment or $250 with balance broken into payments.
- Water bills from $751 and greater: 430% down payment or $300 with balance broken into payments.
Payment extensions are granted automatically. Customers have 10 days past the disconnect date to make payment or call customer service to setup a payment plan.
Will They Work With Me to Pay My Bill?
How did Baltimore city water work with you to pay off an overdue account balance?