What to Do When You Can’t Pay Your BB&T Auto Loan Bill
BB&T is a bank that offers auto loans to customers and non-customers. In most cases, if auto loan applications are received from non-customers, the bank will require the applicant open an account where money can be deposited for auto loan payments. This ensures the bank always receives their money and the customer never has to worry about making a late payment. BB&T may or may not require an in-house account when an auto application is approved. If they do require an account, they may also require the auto loan recipient use direct deposit for the account.
How to Pay the Bill
Your auto loan bill due date will be discussed when you purchase your vehicle. BB&T has nothing to do with this part of the auto loan. However, when you sign your purchase paperwork, BB&T Auto Loan places a lien on that vehicle until the total balance owed is paid off. Your due date will not move from month to month and, in most cases, your auto loan payment will stay the same for the life of the loan.
There are multiple options for paying your auto loan from BB&T.
Pay online: If you setup a bank account with BB&T when you purchased your automobile, you can pay your BB&T auto loan online at http://www.bbt.com/bbt/. Your auto loan account should be listed in your online bank account.
Pay by mail: If you receive a coupon from BB&T, mail your personal check or money order payment to the address listed on the bill. There are BB&T locations all over the United States and multiple bill mailing addresses.
Pay by phone: A customer service representative for BB&T Auto Loan may be able to take your payment by phone. Call 1-800-226-5228 with your account number and payment method to pay your auto loan bill.
Questions About Your Billing Statement or Account?
At times your auto loan billing statement can be confusing. If you have questions about your auto loan, contact BB&T customer service at 1-800-226-5228. You can also view the FAQs section to learn more about BB&T, auto loans and online banking.
How the Penalty Fees Work
If you don’t live up to the terms and conditions of your auto loan, you will be required to pay penalty fees. Unfortunately, those fees are not listed on the main BB&T website. Most of the time the fees are listed in the terms and conditions of the auto loan when paperwork is signed. There may also be reference to the penalty fees, including late payment fees and returned check fees.
I Can’t Make a Payment
Most banks are willing to work with customers having temporary financial troubles making auto loan payments. Contact BB&T customer service at 1-800-226-5228 for more information on alternative payment plans, skipping payments and moving the due date of your auto loan, if applicable.
Will They Work With Me to Pay My Bill?
We need your story about BB&T auto loans and how past due accounts are handled by this bank. Customer service horror stories are available on many consumer websites about BB&T and penalty fees charged to customers. Was your experience good or bad?