What to Do When You Can’t Pay Your Bresnan Bill
Bresnan is a small communications and cable company company started in 1984. The company was recently bought out by Cablevision Systems Corporation. The name Bresnan was recently changed to Optimum. Bresnan provides service for more than 300,000 customers.
Bresnan offers very little information on the main website. We assume the website will transition to an Optimum website in the near future.
How to Pay the Bill
Bresnan offers only one payment option from the official account website.
Pay online: You can pay your Bresnan bill online by visiting https://bresn.convergentcare.com/bresn/validateSelfCareCustomer.do?action=initialize. Customers must register for an account before making payment.
Pay by mail: Check and money order payments can be mailed using the envelope included with your Bresnan bill. Customers can call 1-877-273-7626 and request the proper payment address for your region.
Pay by phone: Bresnan may take payments by phone. Customers can call 1-877-273-7626.
Questions About Your Billing Statement or Account?
Rates, fees and service charges from Bresnan are based on the services you currently receive from the company. Bresnan offers a Customer Support FAQs page with information on all services. The service department can answer additional questions at 1-877-273-7626.
How the Penalty Fees Work
We found no reference to penalties on the Bresnan website. This could be because the company is now owned and operated by Optimum. The customer service representative asked for our account number or service address when we questioned the penalty fees associated with late payments. When we told her we were calling from a consumer advocacy group, she placed us on hold. She returned a few minutes later suggesting we contact the headquarters in Bethpage, NY for more information.
I Can’t Make a Payment
There is no information on payment arrangements or due date extensions. Bresnan supplies information in a FAQs format. Customers can search the extensive database of FAQs dating to 2005, but the questions are not relevant to the topics entered into the search bar.
The best choice for payment arrangements from Bresnan and due date extensions is to call customer service. The wait time is minimal, less than 1 minute. You must have your account number or other verifiable information available to access your account by phone. Online account access may offer options for customers who cannot make a payment.
Will They Work With Me to Pay My Bill?
With so little information on a company like Bresnan, we need to hear from you. Does Bresnan work with customers who have a past due bill? Did the merger between Optimum and Bresnan affect your billing and customer service options?