What to Do When You Can’t Pay Your Brunswick Electric Bill
Brunswick Electric is an electric company servicing the residents of Brunswick County, Columbus County, Bladen County and Robeson County, North Carolina. Throughout those counties, Brunswick Electric provides services for more than 86,259 residents. The goal of Brunswick Electric is to provide exceptional customer service to all customers.
How to Pay the Bill
Pay online: Customer can pay your Brunswick Electric online by visiting https://ebill.bemc.coop/css/. The acceptable method of payment is credit card. There is no convenience fees associated with this service.
Automatic draft: Customers can pay your Brunswick Electric bill by having the funds automatically deducted on a monthly basis from your checking or savings account.
Pay by phone: Customers can pay your Brunswick Electric bill by phone by calling 1-800-842-5871. You will need to provide your account number and credit card information.
Payment stations: Customer can pay your Brunswick Electric bill at one of six convenient locations in the county.
- Fowler’s market
- Hasty Mart
- Handee Hugo
- Market Express
Pay by mail: Customers can send your Brunswick Electric bill to:
BEMC Headquarters Office
795 Ocean Hwy. West.
Supply, NC 28462
Pay in person: Customers can pay your Brunswick Electric bill in person by visiting:
BEMC Oak Island Office
4335 Southport-Supply Rd
Southport, NC 28461
BEMC Whiteville Office
Whiteville, NC 28472
Prepaid power: Customers can pay your Brunswick Electric bill by installing a prepaid meter. Customers apply money to the unit as their budget allows. When the prepaid meter is low on funds, the customer is warned.
Questions About Your Billing Statement or Account?
Rate Schedules are published online for Brunswick Electric customers who wish to better understand billed fees, including late payment fees and connection charges. Customer service is available at 1-800-842-5871 to answer additional questions.
How the Penalty Fees Work
Customers of Brunswick Electric are charged fees including new service, temporary connection, late payment, payment agreements, returned check and service visits. Brunswick Electric also charges a one-time security deposit.
- New service – $625
- Temporary connection – $200
- Late payment – 2% of the unpaid balance
- Payment agreements – $5
- Returned checks – $35
- Service visits – $35 to $350
- Security deposits – $200 minimum
I Can’t Make a Payment
When we spoke to the customer service representative at Brunswick Electric, they explained they offered limited assistance to customers that can’t pay your bill. The main option is a payment arrangement. Customers must call 1-800-842-5871 and speak with a customer service representative. The other option for customers that can’t pay your Brunswick Electric bill is Warm Homes, Warm Hearts. This program is funded by donations from Brunswick Electric members and is given to income-eligible residents of Brunswick and Columbus County.
The LIHEAP Home Energy Assistance Program is available to low-income customers. Applications are available from your local office of the Department of Human Services and other agencies. Before applying, learn how to qualify for energy assistance with LIHEAP.
Will They Work With Me to Pay My Bill?
Did Brunswick Electric offer you assistance when you can’t pay your bill? We want to hear your personal experience dealing with Brunswick Electric. Leave us a comment below.