california-american-water bills

California American Water Bill

What To Do When You Can’t Pay Your California American Water Bill

California American Water is a water company serving the State of California. It is a division of American Water Company, a company that services several states across the country. If you are having a hard time paying your bill on time for any reason, here is some information to help you.

How To Pay The Bill

California American Water provides several different convenient options for customers to make their payments including: bank draft, over the phone, online, in person, or via the U.S. Postal Service.

To make your payment automatically from your checking account: Print and sign the form, attach a voided check or savings deposit slip and mail it to:

California American Water
P.O. Box 578
Alton, IL 62002.

To make your California American Water payment online: Visit MyH2O at: You will need an account to access this service. For people who cannot use the MyH20 service, such as commercial customers, you can also visit: to pay your bill.

To make your payment by phone: dial 1.866.271.5522. Follow the prompts and make sure to have your account number ready. You can pay by using a Visa or Mastercard. There is a convenience fee for using this service. This is not the number to call if you have questions about your bill.

To make your payment in person: Use this payment center locater to find the location nearest you. Do not send payments by mail to these locations.

To make your payment through the mail: detach the billing slip and return it along with your payment to the address provided, using the envelope included. The payment address is not publicly listed.

Questions About Your Billing Statement or Account?

The Rules page of the California American Water website contains links to rate schedules, including fee schedules. None of the documents are searchable, so customers have to read through each one to find fee information. A better choice is to contact customer service at 1-888-237-1333.

How The Penalty Fees Work

California American Water charges late fees, but does not list the amounts publicly. The amount likely depends on the amount of your bill and could vary based on other factors such as your usage and payment history. You may also incur fees for returned payments or service reconnection. If you are caught tampering with the meter, you may have to pay a fine.

I Can’t Make A Payment

If you cannot pay your California American Water bill on time, contact customer service at: 1-888-237-1333. There are low income programs available to help people who meet certain requirements, and for others who are experiencing temporary hardship, payment arrangements may be available.

Will They Work With Me To Pay My Bill?

If you have ever had service with California American Water and have had issues with on time bill payment, please share your experience with our readers. This will help current customers understand that they are not alone and provide them with options in the event that they are facing service interruption.

One comment on “California American Water Bill
  1. I am having some problems paying my bill. I am low income and I did get a letter back in April that said that because I currently qualified for the (CARE) program that I will automatically receive a discount on my water bill. That letter is dated04/17/13. I have yet to see a discount on my bill yet and that was 6 months ago. I can really use any help I can get, I am trying really hard to get my water bill current. Thank you for any assistance you can give me. My account # is 05-0616160-3 and my service address is 8960 Fashion Drive, Sacramento, CA. 95826.

    Thank you again,
    Ellen Hervey

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