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Carolina Power And Light Company Bill

What to Do When You Can’t Pay Your Carolina Power & Light Company Bill

Carolina Power & Light Company is an electrical company based in Raleigh, North Carolina. The company operates another facility in Florida. Carolina Power & Light Company provides service to more than 3.1 million customers in North Carolina and Florida.

How to Pay the Bill

Customers deserve to have a quick, easy and convenient method to pay your monthly bill. The available options include:

Pay online: Customers can pay your Carolina Power & Light Company bill online by visiting You will notice a $4.95 convenience fee added to your bill when you make a bill payment online.

Pay by phone: You can pay your Carolina Power & Light Company bill by calling customer service at 1-800-452-2777 or 1-800-700-8744. Customers will incur a small service fee when making a bill payment by phone.

Pay by mail: Customers can pay your Carolina Power & Light Company bill by mailing payment to:

Carolina Power & Light Company
P.O. Box 2041
Raleigh, NC 27602

Automatic deduction: Customers can pay your bill by having the funds automatically deducted from your checking or savings account. You may incur a service charge from your bank when you make a payment directly from your checking or savings account.

Questions About Your Billing Statement or Account?

When you receive your monthly billing statement or account, do you fully understand all of the service charges or fees, including late payment fees, connection and reconnection fees? In the event you need the charges explained, we recommend you visit the Carolina Power & Light Company Rates and Coverage page. We also suggest you contact customer service a 1-800-452-2777 for additional information regarding your billing statement or account.

How the Penalty Fees Work

Carolina Power & Light Company charges a wide variety of service charges and fees on a monthly basis as well as on a non-recurring basis. The fees charges include:

  • Late payment – 1.5% of the past due amount
  • Service charge – $17
  • Security deposit – The amount of the security deposit is dependent upon the credit history of the customer.

I Can’t Make a Payment

Carolina Power & Light Company recognizes when customers are in need and provides services meant to help. The available programs are either company-sponsored or a resource to an outside service. The programs include:

  • Preference pay
  • Energy Neighbor Fund
  • Equal payment plan
  • Payment arrangements
  • Disconnect moratorium

Will They Work With Me to Pay My Bill?

When you can’t pay your bill, does Carolina Power & Light Company help you out of your financial hardship? We want you to share your thoughts so we may provide information to all customers seeking assistance. Leave us comment below.

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