What to Do When You Can’t Pay Your Carroll Electric Bill
Carroll Electric is an electric company cooperative serving portions of Arkansas and Missouri. Cooperatives offer memberships to residents applying for electric service. Typically there is a small membership fee associated with application. The fee may range from $5 to $15, or slightly more in some cases.
How to Pay the Bill
Carroll Electric Cooperative offers only a few payment options. Members can make payment by phone, computer and text message.
Pay online: You can pay your Carroll Electric bill online via Western Union at https://paynow7.speedpay.com/carrolleleccoop/index.asp. You will need the customer number and zip code as listed on the bill to make payment. There is a fee associated with using Western Union for bill payment.
Pay by text: If you register your cell phone with Western Union Speedpay. Only one cell phone can be attached to each account. After registration, you cause send a text message and make your Carroll Electric payment automatically. There is a $3.50 charge for each payment.
Pay by phone: Contact the customer service department to make payment by phone. The number for customer service is 1-800-432-9720.
Questions About Your Billing Statement or Account?
If you see information on your billing statment that you do not understand, such as late payment fees, security deposits or returned check fees, visit the Carroll Electric FAQs. For additional information regarding you billing statement or account, we suggest you contact customer service at 1-800-432-9720.
How the Penalty Fees Work
Penalty fees are often added to customer accounts when payments are not made by the due date. Penalty fees may include late payment fees, returned payment fees and disconnect fees.
There are no specific penalty fees listed on the Carroll Electric cooperative website. Customers should contact the service department for detailed information on charges.
Carroll Electric charges a security deposit and may charge other fees associated with collection of past due payments.
I Can’t Make a Payment
If you can’t make a payment by the due date on the bill, you must contact the customer service department immediately. The number for customer service is 1-800-432-9720.
- Payment arrangement: Carroll Electric will work with customers having temporary financial distress. Simple call customer service and explain your situation. Your past due bill may be placed on a payment plan with the total past due balance broken into smaller payments.
Payment assistance programs – There are payment assistance programs in Arkansas and Missouri. Payment agencies include:
- Helping Hands
- Salvation Army
- Care & Share
- Ozark Opportunities
- Department of Health and Human Services
- Office of Human Concern
- St Vincent de Paul
- Ministerial Alliance
- LIHEAP – This federally-funded program is available to low-income customers. Learn how to qualify for energy assistance with LIHEAP.
More information on each of these programs is available on the Carroll Electric website, including addresses and phone numbers. Many utility assistance programs are low-income programs and thus customers must prove income and family size to receive help.
Will They Work With Me to Pay My Bill?
Let us known if Carroll Electric worked with you to resolve your overdue bill.