What to Do When You Can’t Pay Your Central Illinois Light Company Bill
Central Illinois Light Company or Ameren Illinois is an electric company based in Peoria, Illinois. The company currently provides electricity and natural gas services to approximately 3.4 million customers throughout Missouri and Illinois.
How to Pay the Bill
When you want to pay your bill, Central Illinois Light Company provides several easy and convenient methods. The available methods include:
Pay online: Customer can pay your Central Illinois Light Company bill online by visiting https://login3.ameren.com/nidp/idff/sso?id=ecustAuth&sid=0&option=credential&sid=0. You may notice a small convenience fee added to your bill when paying your bill online.
Pay by mail: Customers can pay your Central Illinois Light Company bill by sending the payment to:
P.O. Box 66884
St. Louis, MO 63166-6884
Pay by phone: You have the ability to pay your Central Illinois Light Company bill by phone when you call a customer service representative at 800-755-5000.
Automatic deduction: A sure-fire way to avoid late payment fees is to schedule your bill payment through your checking or savings account.
Western Union: You can pay your monthly bill at your local Western union. You will notice a $2.75 convenience fee added to your payment.
Questions About Your Billing Statement or Account?
Although utility companies typically provide information regarding service charges and fees, you may not understand all of the terminology. If you need the service charges or fees explained, we suggest you visit the Central Illinois Light Company Customer Resource page. You can also contact a customer service representative at 800-755-5000 for further details concerning your billing statement or account.
How the Penalty Fees Work
When you receive your monthly billing statement or account, you may notice several service charges or fees. The charges occur on a monthly basis as well as on a non-recurring one-time basis. The charges include:
- Late payment – 1.5% of the past due amount
- Security deposit – dependent upon the credit history of the customer
- Reconnection – $15 (regular business hours); $50 (outside of regular business hours)
- Meter inspection – $160
I Can’t Make a Payment
When you are faced with a financial crisis, Central Illinois Light Company will do everything in its power to offer assistance. If Central Illinois Light Company does not have a service that fits your needs, they will direct you to an outside agency that provides assistance. The available programs include:
- Warm Neighbors Cool Friends
- Payment arrangements
- Extended due date
Will They Work With Me to Pay My Bill?
What was your experience dealing with Central Illinois Light Company? Did the company stand behind their track record of stellar customer service and help you pay your bill when you were faced with a financial hardship? We want you to share your positive and negative experiences with us. Leave us a comment below.