charlotte-mecklenburg-utilities bills

Charlotte Mecklenburg Utilities Bill

What to Do When You Can’t Pay Your Charlotte Mecklenburg Utilities Bill

Charlotte Mecklenburg Utilities is one of the largest providers of water and wastewater services in North Carolina. The water company currently provides services to more than 788,000 customers in Charlotte, Matthews, Cornelius, Davidson, Huntersville, Pineville and Mint Hill, North Carolina. With a workforce close to 1,000 employees, Charlotte Mecklenburg Utilities is committed to providing service 24 hours per day, 7 days per week.

How to Pay the Bill

Whether you want to pay your Charlotte Mecklenburg Utilities bill online, by mail, by phone or in-person, the company provides services to fit your active lifestyle. Depending on the type of payment method, you have the ability to pay using your credit card, debit card, electronic check or cash.

Pay online: Customers can pay your Charlotte Mecklenburg Utilities bill online by visiting The service is free. You must log onto your account with your account information.

Western Union Speedpay: This is an online payment method. You are charged a $1.95 convenience fee when making an online bill payment.

Pay by phone: You can pay your Charlotte Mecklenburg Utilities bill by calling customer service at 704-336-7600. You are assessed a $1.95 convenience fee when making a payment by phone.

Automatic deduction: Customers can have your monthly Charlotte Mecklenburg Utilities bill deducted directly from your checking or savings account.

Pay by mail: Customers can send you Charlotte Mecklenburg Utilities bill payment to:

City of Charlotte
Billing Center
P.O. Box 1316
Charlotte, NC 28201-1316

Pay in person: Customers can visit one of the following locations to pay your Charlotte Mecklenburg Utilities bill in-person:

Charlotte-Mecklenburg Government Center
600 E. Fourth Street
Charlotte, NC 28202


West Area Service Center
4150 Wilkinson Blvd
Charlotte, NC 28208


Drive-up Pay Stations
600 E. Trade Street
Charlotte, NC 28202

Questions About Your Billing Statement or Account?

Did you notice the fees on your Charlotte Mecklenburg Utilities billing statement or account that you do not understand? We recommend you visit the Charlotte Mecklenburg Utilities Customer Resource page for additional information. For further explanation, you can contact a customer service representative at 704-336-7600.

How the Penalty Fees Work

Charlotte Mecklenburg Utilities charges you fees and service charges on a monthly basis as well as a per instance basis. The fees include:

Availability fee – This charge is assed to every customer on a monthly basis. The charge depends on the size of the meter, but is approximately $2.25.

Fixed fee – The fixed fee is $2.40 per month.

Late payment – When Charlotte Mecklenburg Utilities receives your payment past the due date, you are charged a fee equal to 1.5% of the past due amount.

Reconnection – In order to reconnect service, you will pay a $58 fee.

I Can’t Make a Payment

When we spoke to the customer service representative at Charlotte Utilities, they explained that the company offers several payment assistance programs designed to help customers that can’t pay your bill. The main resource is payment arrangements. You will need to contact customer service at 704-336-7600 to discuss payment arrangements.

  • Crisis Assistance Ministry – This service provides assistance to low-income families that can’t pay your water or heating bills.

Will They Work With Me to Pay My Bill?

Did Charlotte Mecklenburg Utilities help you pay your bill? We want to hear from you. Share your experiences below.

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