chase-auto-finance bills

Chase Auto Finance Bill

What to Do When You Can’t Pay Your Chase Auto Finance Bill

As one of the oldest and largest institutions in the United States, JP Morgan Chase provides services to millions across 60 countries. The services offered by JP Morgan Chase include asset management, investment banking, private equity, commercial and personal loans. One division that provides excellent customer service is Chase Auto Finance. This division offers deals and discounts for new cars, used cars and auto financing and refinancing.

How to Pay the Bill

Pay online: Customers can pay your Chase Auto Finance online by visiting . You will need to provide your account information as well as your user identification and password. Acceptable methods of payment include credit cards, debit cards, checking and savings account.

Automatic payment: Customers can pay your Chase Auto Finance bill by having the funds automatically deducted from your checking or savings account. You will reduce your monthly bill by 0.25% when using your Chase savings account or Chase checking account.

Pay by mail: Customers can pay your Chase Auto Finance bill by sending payments to:

Chase Auto Finance
P.O. Box 78067
Phoenix, AZ 85062-8067


Chase Auto Finance
1820 E. Sky Harbor Circle S.
Phoenix, AZ 85034

Pay by phone: Customers can pay your Chase Auto Finance bill by calling customer service at 1-800-336-6675. You will need your account details and acceptable form of payment.

Pay in person: Customers can pay your Chase Auto Finance bill in person by visiting a Chase bank location. The locations are listed on the website.

Questions About Your Billing Statement or Account?

Have you noticed hidden fees that you do not fully understand, such as loan origination fee, late payment fees, insufficient fund fees or repossession fees? If this is the case, you should review the Chase Auto Finance FAQs to better understand your billing or account information. You can also contact a customer service representative at 1-800-336-6675 for additional information about your billing statement or account.

How the Penalty Fees Work

Several online complaints forums stated Chase Auto Finance assesses fees for late payments, insufficient funds and repossession charges. When we spoke to customer service, they did not disclose the exact amount of the fees. They explained that the fees are dependent upon the individual customer’s loan. The only fee we found information on was the loan origination fee.

  • Loan origination – When customers qualify for a loan with Chase Auto Finance, the company charges a fee of $75.

I Can’t Make a Payment

When customers can’t pay your Chase Auto Finance bill, the company has options. Although limited, Chase Auto Finance provides customers with the ability to change your loan date and set-up payment arrangements.

  • Change loan date – Customers that can’t pay your Chase Auto Finance bill have the ability to change the due date on your loan. You have the ability to change the date of your payment up to 20 days beyond the date of your predetermined payment. Chase Auto Finance restricts three dates that cannot be selected, the last three dates of any given month.
  • Payment arrangements – Customers that can’t pay your Chase Auto Finance bill have the ability to make payments on an arranged schedule. Call customer service at 1-800-336-6675 and speak with a customer service representative. They will provide you with the details of the payment arrangement.

Will They Work With Me to Pay My Bill?

Did Chase Auto Finance help you when you can’t pay your bill? We want to hear from customers just like you. Leave us a comment below.

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24 Comments on “Chase Auto Finance Bill
  1. I set up an automatic withdrawl from my B of A account to make the montlhy payments on a newly purchased Subaru. The time on the computer took about an hour. After returning from a trip this week I had recieved a number of robo call stating that I was overdue on my account. I assumed that the withdrawls were in progress and the process had been approved as my bank had been contacted by Chase on three separate occasions to secure my account numbers. After talking to a representive on the phone I was able to make the payment and wipe out the late fee but was transferred to another department to help with the direct withdrawl issue. I ended up on yet another automated phone cycle and never did get to talk to a representive to fix the problem. I have recenttly purchased a Honda and Hyundai with automatice withdrawl and have never experience such a complicated system that Chase has in place. I now will go to the local branch in Yakima with the hope that someone can assist me in just giving the bank my money monthly. Larry

  2. I don’t know what has taken place but, since November 2011. I have been trying to find a way to pay the Chase Auto and Mortgage payments that I was able to pay online. I found a website in December and was able to get the auto payment in. Now the website is gone, so is the link to it that I had saved on my PC. This is crazy. Everything is behind and I am worried sick. We are not Chase Bank Customers we only have the house and auto financed through Chase. Can you please help. All the Chase sites online will not allow me to do a thing. Even when I call Chase Bank. I seem to get nowhere. What’s going on?

  3. My payments are always due on the 20th…I don’t have any more coupons to make my auto loan payment. I am afraid I do not know my account number. thank you,

  4. I Sent a payoff to u in Phoenix tracking number EI659064299US received by Steve J. Dee on Dec 11, 2012 with a certified ck for $10,218 and 98 cents. I had the wrong account number on the check It should have been 00524440048231 payoff for me on my 2006 NEISAN auto. Can u help me?

  5. I called to ask for more coupons to pay my bill and got nowhere. I have great credit and do not want it ruined .please either send the me the coupons or let me know if you will be sending a monthly bill.

  6. I’m out of the country and I’m trying to make online payment but the cars under my bosses name and I don’t have tax ID or his social security number on me and no way to get it till I get back I do have account number is there somewhere I can pay it was just that.

  7. what is your problem with coupons i’ve financed many cars and always got a coupon book it seems to be the biggest complaint against you get with it

  8. I want to make a payment,but have no more coupons-this has happened before.Why must these coupons be parceled out 3 months at a time?It is very frustrating!

  9. I have become very ill and on a fixed income,which is SSD and no other income. I have come to the realasation that I cant pay this Auto loan any longer, I am not behind on payments,but cant afford to keep this Automobile anylonger or I wont be able to eat or live in a apartment anylonger, So to my regret I have to give up my car and have to turn it over to you but I don’t want to have it go against my Credit rating.Please I cant afford it any longer,can you reposess it without ruinning my credit.Please help me take this auto back and let me live without debt. Repocesst this auto so I can go on eating and living. I don’t need to Drive. I live down town. My next payment is OCT 9th.PLease help me to let this go. Yours Truly Michael Testa

  10. I want to be able to make my vehicle payments online, but cant seem to figure out how to do it. Can you help me out?

  11. Chase is the worst! They repossessed my car and drove it 400 miles away. Well it just turns out that my brakes were out and my power steering was out so even if I wanted to posses my truck again I would have to get all the work done out of town before I could drive it back. That is over $1000. Plus the entire value of the truck so….

    I will never recommend chase auto finance even to my worst enemy.

    Apparently the same bully tactics they used to get rich 400 years ago during the slave trade are still underway. I was going to email the president and ceo of the company to voice my displeasure but I am sure their heads
    are so far up their rear that they would have said, “let them eat cake.”

    Keep the truck!

  12. I’m in a situation right now, My car has been repossessed due to the months I was not able to make payment on time because I was in the hospital. Who do I need to talk to

  13. Chase did not assist me with refinancing my vehicle. After several attempts to make reduced payments my car was written off. Even though I was never late making a payment, when I lost my job they would not help me in any shape form or fashion.
    Not customer friendly. They are all about the money. People, family, lives are not important.

  14. You at Chase financial need a live representative available 24/7 and let the regular banking as well as the credit card division to accept money for all finances in the Chase banking division.

  15. Hello,
    I typically make my payments on time with no problems. This week I’m falling behind on money. What’s the outcome if I pay it on Friday when I get paid again?

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