What to Do When You Can’t Pay Your Cincinnati Water Works Bill
Cincinnati Water Works pumps more than 130 million gallons of water every day. Customers in Hamilton County, Butler County, Warren County and Boone County have access to service from this water company. All water coming from Cincinnati Water Works water company claims to meet national health expectations or exceed standards set by national agencies.
How to Pay the Bill
Cincinnati Water Works offers customers multiple options for making payments conveniently and on-time.
CheckFree: Customers can choose to sign-up for MyCheckFree to receive eBills and make payments online. Some banks in the service area also provide eBills via your personal bank account.
ECAM: The Electronic Customer Account Maintenance portal from Cincinnati Water Works allows you to pay your Cincinnati Water Works bill online. Customers can log in to their online account at https://ctsprdweb.cincinnati-oh.gov/ecam/;jsessionid=ac12243930d824ca93e983a54c7f953cda3b44f57896.e38LaxaTaNeLbi0LaxyNahiQbx0Pe6fznA5Pp7ftolbGmkTy. Payments made online through ECAM are assessed a fee of $4.69 per transaction if a credit card or debit card is used for payment. Electronic check payments are free.
QuickPay: QuickPay is similar to the online portal, but customers do not need to register for an online account. The account number for your Cincinnati Water Works bill is needed to make payment. This service charges $4.69 per transaction and accepts only credit card and debit cards.
Automated Phone Payment: The automated phone system for Cincinnati Water Works accepts payments 24 hours a day with a credit card or debit card. Customers must call 1-513-591-7700 to make payment. There is a fee of $4.69 per transaction.
Mail: Payments by personal check, bank check or money order are accepted at:
PO Box 742505
Cincinnati, OH 45274-2505
Night Deposit Box: After hours payments can be dropped at the night deposit box for credit the following business day.
4747 Spring Grove Ave
Cincinnati, OH 45232
In Person: Payments can be made in person at one of three locations. Cash, money order and personal checks are accepted only. No credit card or debit card payments are accepted. All service centers are open from Monday to Friday.
GCWW – 4747 Spring Grove Ave in Cincinnati from 7:30 a.m. until 5:30 p.m.
City Treasurer – 801 Plum St in Cincinnati from 8 a.m. until 5 p.m.
Mason Municipal Center – 6000 Mason-Montgomery Rd in Cincinnati from 8 a.m. until 4:30 p.m.
Questions About Your Billing Statement or Account?
If you’ve received a water bill from Cincinnati Water Works and you don’t understand the fees, visit the Customer Service FAQs page for answers to commonly asked questions. Not all fees are listed in the FAQs section, so some customers prefer contacting customer service at 1-513-591-7700.
How the Penalty Fees Work
- Late payment fee: Cincinnati Water Works charges a late payment fee of 0.833% per month. Only the past due balance is assessed the late fee.
- Payment failure: If payment is returned to lack of funds or any other reason, Cincinnati Water Works will charge the customer a $30 fee.
- Disconnect trip: If a service representative is dispatched to disconnect service for any reason, the account will be charged $35 for the trip.
I Can’t Make a Payment
Customers who cannot make a payment are advised to contact customer service immediately to discuss payment options. The phone number for customer service is 1-513-591-7700. If service is disconnected, the customer will be responsible for the disconnect charge and all other fees assessed on the account in addition to the past due balance before service is reconnected. If you’ve made a payment, contact customer service to verify payment has been received and when reconnection will occur.
- Call before the due date: Customer service requests customers call the service department before the due date listed on the bill if they are unable to make payment.
Will They Work With Me to Pay My Bill?
Did Cincinnati Water Works help you resolve a past due bill? Tell us how they worked with you.