What To Do When You Can’t Pay Your Citizens Bank Bill
Citizens Bank is a national chain of banks, offering checking and savings accounts, credit cards, and loans. If you are having a hard time paying your mortgage, this information may be of assistance to you.
How To Pay The Bill
Citizens Bank offers several different ways to pay your loans. Customers can pay their bills online, by phone, in person at a local branch, and by mail.
You can make payments on your Citizens Bank loans by logging into to your online account at http://www.citizensbank.com/tools/regionalgateway.aspx?url=%2fmortgages%2fmy-mortgage.aspx. New customers can also apply for a loan online.
You can contact customer service by phone at: 1-800-234-6002. New customers can apply for a loan over the phone by calling: 1-888-514-2300.
You can send your payment by mail to:
PO Box 42010
Providence, RI 02940-2010
Be sure to include your account number on the check or money order. Do not attach it with tape or a staple. Do not send cash. Allow extra time for processing.
You can visit a local branch to make your payment in person.
Questions About Your Billing Statement or Account?
Customers reviewing your monthly Citizens bank billing statement or account information may not be aware of fees, including, enrollment fees, processing fees, returned payment fees and overdraft fees. We recommend visiting the Citizens Bank customer page for a complete list of fees. You can also find additional information about your billing statement or account by calling customer service at 1-800-234-6002.
How The Penalty Fees Work
The penalty fees may vary based on your loan type. Customers should expect to pay a late fee if a payment is not made in full by the due date listed on the statement. Customers should expect to pay a fee if their payment is returned by the bank for non-sufficient funds. If a customer’s loan has a prepayment penalty, and the customer pays the loan off in full before the end of the loan term, the customer will be charged accordingly. If the loan is not paid for several months on end and foreclosure proceedings are started, you may also be responsible for legal fees.
I Can’t Make A Payment
If you cannot make a payment, contact customer service right away to discuss your options and avoid foreclosure. When possible, you should at the very least make a partial payment, to keep your account from getting too far behind. You may be able to refinance your loan to better terms for your budget, or you may be able to get a payment deferred. Not making payments will not only put you at risk to lose your home to the bank through foreclosure, but you could damage your credit rating and prevent refinancing and further lines of credit from being approved.
Will They Work With Me To Pay My Bill?
Are you a customer with experience in dealing with Citizens Bank loans? Did you ever have trouble paying the bill on time? How did the company help you and what happened as a result? Share your experience with our readers below.