What to Do When You Can’t Pay Your Citizens Gas Bill
Citizens Gas is a subsidiary of Citizens Energy Group and services more than 300,000 customers in the Indianapolis area. The gas company branched out into other utilities, providing customers with wastewater and water services.
How to Pay Your Bill
Pay online: You can pay your Citizens Gas bill online by visiting https://www.citizensgas.com/login.aspx?r=timeout&ReturnURL=%2fdashboard%2faccountf.aspx.
Pay in person: You can pay your Citizens Gas bill in person by dropping off payment at the location on Meridian and 21st street.
Budget payment plan: This service is only offered during the winter months. You have the opportunity to pay the same amount during the course of the winter months.
Automatic bank deduction plan: Your monthly Citizens Gas is deducted directly from your checking or saving account. The automatic deduction plan is free, but bank fees may apply. The customer must sign up for automatic payments from their account page.
EasyPay: You have the opportunity to make a one-time payment by calling customer service at 1-317-924-3310.
Pay by mail: Payments can be mailed to:
P.O. Box 7056
Indianapolis, IN 46207-7056
Pay by phone: If you want to pay by phone, simply call 1-317-924-3310 and speak to a customer service representative. Follow the instructions and you can pay you bill via credit card or credit card. A fee is associated with paying your bill by phone. The customer service representative could not disclose the particular fees.
Questions About Your Billing Statement or Account?
If your bill has fees you don’t understand, you may find the answers you are looking for on the FAQs page. Fees listed in the FAQs section include gas cost adjustment and facilty charges. Customer service is available at 1-800-427-4217.
How the Penalty Fees Work
Citizens Gas charges penalties and fees when customers do not pay bills on-time. According to Citizens Gas customer service, the following fees may apply.
Late payment fee: Citizens Gas charges 10% for the first $3.00 and 3% on all amounts above $3. This fee is charged on the Gas Supply and Gas Delivery service charges.
Other fees that Citizens Gas may charge include:
- Returned payment fee
- Security deposit
- Disconnection fee
- Reconnect fee
- Administration fee for handling delinquent accounts
I Can’t Make a Payment
Citizens Gas offers several assistance programs to customers that cannot pay their bills. We called customer service and the representative we spoke to was pleasant and extremely informative. They informed use customers can call 1-317-924-3310 to set-up a payment arrangement. They also gave us information on specific assistance programs.
- State Assistance Programs – This service is available for low-income customers that are behind on their bills.
- Warm Heart Warm Home – This program allows individuals to purchase gift cards and donate them to others that are having difficulty paying their bills.
- LIHEAP home energy assistance program: This federal program is available to qualified low-income customers of Citizens Gas. In order to qualify for the yearly grant, you will need to meet certain financial requirements. When you receive the grant money, you have the ability to use it toward your heating or cooling expenses.
The customer service representative did inform us that customers should call customer service prior to disconnection in order to set-up payment arrangements. If you’ve received a disconnection notice, call customer service immediately. A payment arrangement could stop service shut-off.
Will They Work With Me to Pay My Bill?
Did Citizens Gas provide you with great customer service when you needed help paying your overdue gas bill? Leave a comment and tell us how the company worked for you.