What to Do When You Can’t Pay Your City of Dover Bill
The City of Dover, Delaware is called the Capital of the First State. Residents use the official website to pay utility bills sent by the City of Dover and to access utility bills. Currently, the City of Dover supplies electric, water, sewer and garbage services.
How to Pay the Bill
You will receive a utility bill from the City of Dover. Inside the bill you will find a mailing envelope to send your bill payment. If you wish to make a payment online or in person, you can use one of the alternative payment options provided by the City of Dover.
Pay online: You can pay your City of Dover bill online at https://spc.choicepay.com/payment.aspx?PageID=1&G=4ea83d1737d74ca6a2d12a4de612673b without registering for an account. If you wish to register for an account, you can pay at https://secure.cityofdover.com/index.cfm?fuseaction=auth.login&redir=.
Pay by mail: Acceptable mail payments include personal checks and money orders. It is best not to send cash through the mail. Send your payment made out to the City of Dover to:
City of Dover Utilities
PO Box 7100
Dover, DE 19903-7100
Pay in person: If you wish to make a payment in person you can visit 5 East Reed St and drive thru or walk-in with your payment.
Questions About Your Billing Statement or Account?
If your bill arrived and there are fees listed you need to know more about, contact the customer service department at 1-302-736-7070. There is no document listed on the official City of Dover website with service fees and penalty fees; however we did find a document located on an external website with fees listed. You may be able to find answers to your questions in the FAQs section.
How the Penalty Fees Work
If you are late making a payment or if your check or other form of payment is returned, you will be assessed penalty fees.
- Late payment fee: Charged at 1.5% of the total past due amount
- Returned payment fee: $20 in addition to the fee charged by your bank, if applicable
- Disconnect/reconnect fee: The fee to reconnect your services ranges from $50 to $100
I Can’t Make a Payment
There are options for customers having trouble paying their City of Dover utility bills. Customer service can extend the due date to give you a few more days to make a payment or place the past due amount on a payment plan. You must contact the customer service department at 1-302-736-7070.
LIHEAP: The LIHEAP Home Energy Assistance Program is available for income-qualified residents who need help paying heating and cooling bills.
Will They Work With Me to Pay My Bill?
Tell us more about the City of Dover and how they work with overdue utility bills.