What to Do When You Can’t Pay Your City of Garland Utilities Bill
The City of Garland offers water, electric and trash services to residents of Texas. Customers can access accounts online to learn about past usage and make payments. There are a variety of contact numbers for the City of Garland and Garland Light and Power, the electric service provider.
How to Pay the Bill
Pay online: Customers can pay your City of Garland Utilities bill online at https://paynow9.speedpay.com/cityofgarland/index.asp. The payment processor for online payments is Western Union Speedpay. There is a $3.75 fee charged for paying your bill online. Western Union Speedpay accepts Visa, Mastercard, Discover, American Express, debit cards with a credit card logo or electronic check payments.
Pay by phone: Phone payments are accepted at 1-972-205-2671. Customers should press the number 2 when the call is answered. You will need to have your account number handy when paying by phone or online using Western Union Speedpay.
Pay in person: Garland Utilities offers two main locations for customers to make in person payments.
Charles E. Duckworth Utility Services Building
217 N 5th St
Garland Utility Payment Drive Thru
717 W State St
Pay by drop box: A drop box is located in the far left lane of the Garland Utility Payment Drive Thru location for 24 hour payments.
Pay by mail: If you’ve lost the payment envelope, address your mail payment to:
Customer Service Payment Center
City of Garland
PO Box 461508
Garland, TX 75046-1508
Questions About Your Billing Statement or Account?
Customers who have questions about fees listed on their City of Garland Utilities bill should contact customer service at 1-972-205-2671. You can also call the customer reconnect service center at 1-972-205-2607. Some common questions presented by utility customers are answered on the FAQs page.
How the Penalty Fees Work
We were unable to locate the late payment fee or returned payment fees for the City of Garland Utilities. We do know of two fees charged by the city for new service.
Security deposit: $200 for electric, water and waste or $75 for water only
Account establishment fee: $30 added to your first bill
I Can’t Make a Payment
If you can’t pay your bill it is crucial to contact customer service immediately to prevent service interruption. The customer service phone number for the City of Garland Utilities is 1-972-205-2671. Payment arrangements are available. Other services to help you make utility bill payments include:
Friendship House: 1-972-272-1010
Good Samaritans: 1-972-276-2263
Salvation Army: 1-972-272-4351
LiHeap: Low-income energy assistance. Learn how to qualify for energy assistance with LIHEAP.
Will They Work With Me to Pay My Bill?
The City of Garland appears to be open to working with customers having temporary financial struggles. Did the company work with you to make your overdue bill more manageable?