What to Do When You Can’t Pay Your City of Killeen Water Bill
The City of Killeen, Texas provides water company services to residents. The official website for water bill pay is the same website operated by the city, so consumers may have trouble navigating to the bill pay and account login pages. In addition to paying water bills, residents can use the City of Killeen website to pay traffic tickets and learn more about the city.
How to Pay the Bill
The City of Killeen offers residents multiple options for bill payment using credit cards, debit cards, electronic checks, personal checks, money orders and cash.
Pay online: You can pay your City of Killeen water bill online at https://click2gov.ci.killeen.tx.us/Click2GovCXP/. Payments processed after 4:30 p.m. CST will be credited the following business day so customers should make payments early if they are due that day. The City of Killeen clearly states they are not responsible for any fees associated with payment mistakes, such as overpayment or duplicate payments. There is a $2 processing fee for making payment online.
Pay in person: In person payments are accepted at the Utility Collections Department.
Utility Collections Department
210 West Avenue C
Pay by phone: Phone payments are processed at 1-254-501-7835. If you need to have service reconnected after payment, contact the reconnect department at 1-254-501-7800 and choose option 2.
Questions About Your Billing Statement or Account?
We all have questions from time to time about our water billing statement. Customer service is available at 1-254-501-7800 to answer your questions. You may find the answers you are looking for in the Rates document, including information on penalty fees and service charges.
How the Penalty Fees Work
The City of Killeen water company is one of the few that charges a late payment fee and a delinquent fee for the same infraction. If you can’t pay your bill, you could face $32 in late charges per month.
- Late penalty: $10 if your payment is not received by 5 p.m. on the due date (15 days from mailing date)
- Delinquent fee: $22 if your payment is not received by 5 p.m. on the 22nd day after mailing
- After hours service charge: $40
- Deposit: $90 per residential account
I Can’t Make a Payment
In the FAQs section on the City of Killeen website, customers are told to bring a picture ID to the main utility office to place a past due balance on a payment plan. There is a payment agreement the customer must sign. Payment agreements will not stop current billing so customers will be responsible for current bills and a portion of the past due balance each month until the payment agreement is concluded.
Will They Work With Me to Pay My Bill?
The FAQs section leads us to believe the city will work with customers to pay off past due balances. Tell us your experience with the City of Killeen Water.