city-of-naperville bills

City of Naperville Utility Bill

What to Do When You Can’t Pay Your City of Naperville Bill

The City of Naperville is located in Illinois and currently ranked one of the best places to live in the United States. The town provides electricity and water service to more than 146,853 residents. With such strong ties to the residents, town officials realize that at times you may not have the ability to pay your bill. The city provides several services aimed to assist you as you face a financial hardship.

How to Pay the Bill

As a valued customer, you need quick, easy and convenient ways to pay your bill. You have the ability to pay with your credit/debit card, check, cash or automatic deduction. The City of Naperville provides several services, including:

Pay online: Customers can pay your City of Naperville bill online by visiting You are not charged any additional service or convenience fees when making an online bill payment.

Pay in person: If you do not have access to the Internet and want to make your City of Naperville bill payment in person, you should visit:

City of Naperville
Finance Department
400 S. Eagle St.
Naperville, IL 60540

Pay by phone: Customers can contact customer service at 630-420-6059 to pay your City of Naperville bill by phone.

Pay by mail: You can send your City of Naperville bill payment to:

Finance Department
P.O. Box 3020
Naperville, IL 60566-7020

Questions About Your Billing Statement or Account?

City governments tend to display all of the service charges and fees on your monthly billing statement or account. Unfortunately, you may not fully understand all of the charges. If this is the case, we recommend you visit the City of Naperville Customer Resource or the City of Naperville Customer Care page. You can also contact customer service at 630-420-6059 for additional information and clarification.

How the Penalty Fees Work

You may notices several charges or fees on your monthly billing statement or account. The charges may include late payment fees, returned check fees, security deposits or connection fees. The City of Naperville also charges the following fees:

Reconnection (electricity) – $40

Security deposit (electricity) – $150

Security deposit (water) – $100

Illegal connection – $75 to $500

Late payment – 3% of the past due amount

Meter testing – $25 to $80

Disconnection (water) – $15

I Can’t Make a Payment

The City of Naperville provides several programs and services to customers that can’t pay your bill. The programs include:

  • Payment arrangements
  • Deferred payment
  • Braking Free
  • Carelink Foundation
  • Catholics Charities
  • City of Naperville Elderly Services Team

Will They Work With Me to Pay My Bill?

Financial hardships affect everyone at times. We want to know if the City of Naperville helped you in your time of need. Did the company help you pay your bill? Share your thoughts and experiences with us by leaving us a comment below.

5 Comments on “City of Naperville Utility Bill
  1. What legal basis does the city have to charge a $150 security deposit? No security deposit should be charged if the customer can demonstrate creditworthiness and general practice is to refund security deposits after 1 year of good payment not 2. Certainly, there must be exceptions to the security deposit rule.

  2. why charging so much? i have to pay over 200 dollars this month. crazy!!
    i heard they don’t give your deposit back. They will say we already used it to pay your bill. So make sure to keep a track of how much you pay this way you will have a proof.

  3. Agreed. $250 for water and electric just to be turned on?! So not only do I have to pay the ridiculous monthly fees, I have to hand over a chunk of money (which is unaffordable to a LOT of people who just had to pay moving costs), regardless of my credit?! Oh, by the way, it shouldn’t even be the City’s business what your credit score is, nor should they have ANY right to charge such a ridiculous amount of money to have resources that are necessary to live. How dare these people think they can do this?! What about those living below the poverty line? Guess you’re just screwed if you can’t come up with it. Unbelievable. It makes me rethink moving to Naperville at all.

Leave a Reply

Your email address will not be published. Required fields are marked *