What to Do When You Can’t Pay Your City of Naperville Bill
The City of Naperville is located in Illinois and currently ranked one of the best places to live in the United States. The town provides electricity and water service to more than 146,853 residents. With such strong ties to the residents, town officials realize that at times you may not have the ability to pay your bill. The city provides several services aimed to assist you as you face a financial hardship.
How to Pay the Bill
As a valued customer, you need quick, easy and convenient ways to pay your bill. You have the ability to pay with your credit/debit card, check, cash or automatic deduction. The City of Naperville provides several services, including:
Pay online: Customers can pay your City of Naperville bill online by visiting https://secure3.billerweb.com/nap/inetSrv. You are not charged any additional service or convenience fees when making an online bill payment.
Pay in person: If you do not have access to the Internet and want to make your City of Naperville bill payment in person, you should visit:
City of Naperville
400 S. Eagle St.
Naperville, IL 60540
Pay by phone: Customers can contact customer service at 630-420-6059 to pay your City of Naperville bill by phone.
Pay by mail: You can send your City of Naperville bill payment to:
P.O. Box 3020
Naperville, IL 60566-7020
Questions About Your Billing Statement or Account?
City governments tend to display all of the service charges and fees on your monthly billing statement or account. Unfortunately, you may not fully understand all of the charges. If this is the case, we recommend you visit the City of Naperville Customer Resource or the City of Naperville Customer Care page. You can also contact customer service at 630-420-6059 for additional information and clarification.
How the Penalty Fees Work
You may notices several charges or fees on your monthly billing statement or account. The charges may include late payment fees, returned check fees, security deposits or connection fees. The City of Naperville also charges the following fees:
Reconnection (electricity) – $40
Security deposit (electricity) – $150
Security deposit (water) – $100
Illegal connection – $75 to $500
Late payment – 3% of the past due amount
Meter testing – $25 to $80
Disconnection (water) – $15
I Can’t Make a Payment
The City of Naperville provides several programs and services to customers that can’t pay your bill. The programs include:
- Payment arrangements
- Deferred payment
- Braking Free
- Carelink Foundation
- Catholics Charities
- City of Naperville Elderly Services Team
Will They Work With Me to Pay My Bill?
Financial hardships affect everyone at times. We want to know if the City of Naperville helped you in your time of need. Did the company help you pay your bill? Share your thoughts and experiences with us by leaving us a comment below.