city-of-plano bills

City of Plano Utility Bill

What to Do When You Can’t Pay Your City of Plano Bill

The City of Plano is located in Collin County, Texas. The city is one of the largest cities in Texas with a total population of more than 259,841. With this many residents, the City of Plano is committed to the community. At times the residents face financial hardships and need assistance paying your bill. When this happens, the City of Plano is there to help.

How to Pay the Bill

The City of Plano provides several options for customers to pay your monthly utilities bill. The available services include online bill payment, mail payments, in-person payments, kiosk payments, phone payments, mail-in payments and drop-box payments.

Pay online: Customers can pay your City of Plano bill online by visiting https://egov.plano.gov/UB/LoginChoose.aspx. You can make online bill payment using your credit card or debit card. You will not notice a convenience fee added to your payment.

Pay in person: You can make your City of Plano bill payment in person by visiting the following location:

Main (East Side) Office
Plano Municipal Center
1520 K Ave., Suite 120
Plano, TX 75023

Or

West Side Office
Joint Use Facility
7501-A N. Independence Parkway
Plano, TX 75023

Kiosk: You can pay your City of Plano bill at the following payment kiosk:

Main (East Side) Office
Plano Municipal Center
1520 K Ave., Suite 120
Plano, TX 75023

Drop box: Customers can drop off your City of Plano bill payment anytime at:

West Side Office
Joint Use Facility
7501-A N. Independence Parkway
Plano, TX 75023

Automatic deduction: Customers can pay your City of Plano bill by having the funds automatically deducted from your checking or savings account. You have the ability to choose the date the payment deducts from your account.

Pay by phone: You can call customer service at 972-941-7105 in order to pay your bill by phone.

Questions About Your Billing Statement or Account?

When you receive your monthly City of Plano billing statement or account, not all of the fees or service charges are explained fully. In the event you need the charges explained in full detail, we recommend visiting the City of Plano FAQs. You can also receive additional information by contacting customer service at 972-941-7105.

How the Penalty Fees Work

The City of Plano assesses service charges and fees on a monthly and one-time basis, including:

  • Late payment – When your City of Plano bill payments arrives late, you are assessed a late payment fee equal to 10% of the past due amount.
  • Security deposit – $100; If you are a resident older than 65, you will not need to pay a security deposit.
  • Service fee – When service is connected, you are charged a $20 fee.
  • Connection – $20 to $50
  • Trip fee – $20
  • Reconnection – $20 to $50
  • Delinquent fee – $15
  • Insufficient funds – $25

I Can’t Make a Payment

When you can’t pay your bill, the City of Plano provides services to assist. The services include:

  • Payment arrangements
  • Assistance Center of Collin County
  • Action! Alert

Will They Work With Me to Pay My Bill?

Did the City of Plano help you pay your monthly bill? We want to hear from you. Share your experiences below.

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