City of Scottsdale Utility Bill

What to Do When You Can’t Pay Your City of Scottsdale Bill

Disclaimer: This site is NOT the official website for City of Scottsdale Utilities. It is intended to provide information on how to contact their billing department, and as an open forum for discussing your experience paying bills with them.

The City of Scottsdale is one of the largest cities in Arizona. The town provides utility services to approximately 217,000 residents. The town is a bustling hub between Phoenix, Paradise City, Carefree and Tempe.

How to Pay the Bill

The City of Scottsdale provides several quick, easy and convenient methods for customers to pay your monthly bill. The available options include:

Pay online: Customers can pay your City of Scottsdale bill online by visiting You will not be charged a convenience fee for pay your bill online.

Pay by phone: You cannot pay your Scottsdale utility bill by phone.

Pay by mail: Customers can send your City of Scottsdale bill payment to:

Customer Service Utility Billing
7447 E. Indian School Rd, Suite 110
Scottsdale, AZ 85258

Drop box: Customers can drop-off your City of Scottsdale bill payment to:

One Civic Center
7447 East Indian School Rd – South Side
Scottsdale, AZ 85258


North Location
9379 E San Salvador – west side parking lot
Scottsdale, AZ 85258


Paseo Village Shopping Center
8100 East McCormick Parkway
Scottsdale, AZ 85258

Questions About Your Billing Statement or Account?

Do you every get confused when you receive your monthly City of Scottsdale billing statement or account information? You are not alone. If you need the service charges and fees explained, we recommend you visit the City of Scottsdale Billing Information page. You can also find out additional information about your City of Scottsdale billing statement or account by calling customer service at 480-312-3111

How the Penalty Fees Work

You may notice service charges or fees on your monthly billing statement or account. The charges include a one-time security deposit, returned check fees and late payment fees.

  • Security deposit – The City of Scottsdale charges a security deposit equal to the average of two months worth of energy use.
  • Returned check – In the event your payment is returned from your financial institution, the City of Scottsdale charges you a $25 fee.
  • Late payment – When your bill payment is received past the due date, the charge is 1.5% of the past due amount.
  • Disconnection – When your service is disconnected, the City of Scottsdale charges you a $55 fee.

I Can’t Make a Payment

The City of Scottsdale provides several programs and services to customers that can’t pay your bill. The programs include:

  • Payment arrangement – When you are facing a financial crisis, the City of Scottsdale will set-up an appropriate payment arrangement that fits your monthly budget. You will need to call customer service at 480-312-3111 in order to apply for a payment arrangement.
  • Scottsdale Cares – This program accepts donations from customers and the funds are dispersed to customers that are in need.

Will They Work With Me to Pay My Bill?

Did the City of Scottsdale help you when you can’t pay your bill? We want to hear your positive and negative experiences. Share your thoughts below.

3 Comments on “City of Scottsdale Utility Bill
  1. How can put my tenants name in or provide her the bill to pay rates on time . Currently my bill comes to another country [ canada] where i do reside.Bill doesget mailled to me. please advise and help, my tenants name is Laurie robinson, at 1126 N87th pl scottsadale arizona

  2. I would like to pay my bill monthly via a credit card if possible and also my annual alarm fee when it comes due. Is this possible?
    My time is taken up full time taking care of my ill wife and sometimes I overlook the bill when it is due. If this is
    possible, please E-mail me the form and I would like to start this immediately. My account number is 2002045002 my E-mail address is Sincerely David Weinberg

  3. to whom it may concern,. Tirexchange closed its doors Sept. 30, 2016. The city was notified thru waste collection and they said they would handle. I wil not continue to pay for a commercial container that I do not need. Please remove from my property asap. I have deducted the container from my pros bill and willb e deducting again and will pay the balance.
    thank you in advance for handling.
    Tirexchange,inc. a closed dissolved business.
    the management

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