What to Do When You Can’t Pay Your City of Waco Water Bill
The City of Waco offers water service for local residents. More than 220,000 people currently live in and around Waco, Texas. The official website for the City of Waco Water offers:
- Job Listings
- Conservation Information
- Drought Alerts
- Water Quality Reports
How to Pay the Bill
City of Waco Water understands that residents are busy, so the water department offers multiple payments options for convenience.
Pay online: You can pay your City of Waco Water bill online after registering for access to an online account. You can register for an account at https://c2g.ci.waco.tx.us/Click2GovCX/. If you already have an account, simply log in and select the option to pay your bill online.
Pay by mail: Check and money order payments can be sent to:
City of Waco Water Office
425 Franklin Ave
Waco, TX 76701
Pay in person: There are two locations where customers can make a City of Waco Water payment.
City of Waco Water Office at 425 Franklin from 7:30 a.m. to 5:30 p.m. Monday – Friday.
HEB Stores at:
- 9100 Woodway Dr
- 1301 Wooded Acres Dr
- 801 N IH-35
- 1110 S Valley Mills Dr
- 3801 N 19th St
- 1102 Speight Ave
Pay by phone: Phone payments are accepted at 1-254-299-2489. Payment methods accepted by phone are Visa, Mastercard and Discover.
Automatic payments: After signing into your online account, enter bank information to sign up for automatic billing. Your City of Waco Water bill will be deducted on the due date each month.
Questions About Your Billing Statement or Account?
If your bill contains fees and you want to learn more about these fees, you can visit the Water Rates document provided by City of Waco Water. Any additional information is available from customer service at 1-254-299-2489.
How Penalty Fees Work
There is no mention of penalty fees from the City of Waco Water. There are likely late payment fees, disconnect fees, reconnect fees and collection fees. The City of Waco may also charge a returned check fee if your payment is returned for lack of funds.
I Can’t Make a Payment
The City of Waco Water will work with customers having temporary financial struggles. Customers must call 1-254-299-2489 between the hours of 7:30 a.m. and 5:30 p.m. for more information on payment arrangements and extended due dates.
The Department of Human Services may have program available for more lengthy problems making payment. The number for the Waco office of Health and Human Services is 1-254-292-1800. The office is located at 1154 S New Rd.
Will They Work With Me to Pay My Bill?
This is a very good question. There is little information on the City of Waco Water website about payment arrangements or past due balances. The company does not reveal any penalty fees, but we’re sure there are fees assessed when customers are late making payments. What did the City of Waco Water do to help you get current?