What to Do When You Can’t Pay Your City Utilities of Springfield Bill
The City Utilities of Springfield company provides electricity to customers living in and around Springfield, Missouri. Customers can access their account information from the city website. There are bill pay options and customer service contact numbers and emails.
How to Pay the Bill
Pay with Quick Pay: Quick Pay allows customers to pay your City Utilities of Springfield bill online at https://webapp.cityutilities.net/QuickPay/CU_CISWP_Home.aspx. You must have a checking account, debit card or credit card for your payment. There is a 10-digit account number listed on your bill that is required when you submit your payment.
Pay with CheckFree: CheckFree is a free payment option that delivers eBills in place of paper bills. If you wish to receive your monthly statement in your email you can register for CheckFree online. After registering, you can pay with your checking account with no service charge.
Pay by phone: Phone payments are accepted at 1-417-863-9000. Have your bill handy because you will be required to enter your 10-digit account number.
Pay by mail: Every bill from City Utilities of Springfield comes with a return envelope. If you’ve lost that envelope, you can send your payment to:
City Utilities of Springfield
PO Box 551
Springfield, MO 65801-0551
Pay in person: If you’d rather pay your bill in person for immediate credit, visit one of the Payment Locations in your area.
Questions About Your Billing Statement or Account?
There is a complete list of rates for services provided by City Utilities of Springfield. Service fees and penalty fees are not listed with those rates. You can read more on the Pricing Information page. If you need questions answered about fees it is best to contact customer service at 1-417-863-9000.
How the Penalty Fees Work
We’d love to tell you more about the penalty fees charged to customer accounts, but the City of Springfield does not list fees. Contact customer service for more information and a fee schedule. You can expect to be charged:
- Late payment fees
- Returned payment fees
- Collection fees
- Reconnect fees
- Disconnect fees
I Can’t Make a Payment
While there is little information on how the company handles late payments, there is information on programs designed to help customers having trouble paying their bills on-time.
- Project SHARE: Customers donate to the SHARE program to help residents who cannot pay utility bills. Contact customer service to learn more about how to apply for the SHARE program.
- LIHEAP: Any company offering electric service in the United States participates in LIHEAP. Customers meeting income guidelines earn credit toward their bill payments.
Will They Work With Me to Pay My Bill?
If you have experience with this company tell us how your bill payment went.