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Clarksville Gas and Water Bill

What to Do When You Can’t Pay Your Clarksville Gas and Water Bill

Clarksville Gas and Water provide three services for residents of Clarksville, Tennessee – water, gas and wastewater. The utility company does not receive tax dollars. All operating funds are received from the operation of these three departments. Many of the payment options available from Clarksville Gas and Water are only available to customers with an online account. Online account registration is free.

How to Pay a Bill

Pay online: You can pay your Clarksville Gas and Water bill online through the new WebConnect feature located at Customers will need an online account before proceeding with payment.

Pay by mail: Customers paying by check or money order can feel free to send payments to:

Clarksville Gas and Water
2215 Madison St
Clarksville, TN 37040

Pay automatically: Automatic bank drafts are available as a payment option. Customer service must set up the automatic draft, so customers need to call 1-931-645-7400 between 8 a.m. and 4:30 p.m. Monday-Friday to setup automatic payments.

Pay at a service center: In person payments are accepted at all Clarksville Gas and Water service centers.

Main Complex
2215 Madison St
Clarksville, TN 37040


North Service Center
2015 Ft Campbell Blvd
Clarksville, TN 37040


Water Treatment Plant
Pumping Station Rd
Clarksville, TN 37040


Wastewater Treatment Plant
7 Quarry Rd
Clarksville, TN 37040

Pay by drop box: All Clarksville Gas and Water customer service centers have an after-hours drop box.

Questions About Your Billing Statement or Account?

Have you noticed fees such as late payment charges, transfer fees or connection fees that you needed explaining? If so, you should visit the Clarksville Gas and Water FAQs. For additional information about your billing statement or account, you should contact customer service at 1-931-645-7400.

How the Penalty Fees Work

There is no information available on penalty fees assessed by Clarksville Gas and Water. The company may charge:

  • Late payment fee
  • Deposit
  • Reconnection fee
  • Returned check fee
  • Collection fee

I Can’t Make a Payment

Clarksville Gas and Water urges customers having temporary financial trouble to call the department before service is cut-off to discuss payment options.

  • Payment arrangements: Arrangements are available to some customers to break-up the total amount due into smaller payments. Eligibility for this service is determined on a case-by-case basis and may take previous payment history into account.
  • Extended due date: If you need a few more days to come up with the money to pay your gas or water bill, call customer service at 1-931-645-7400 to ask for an extension on your due date. This extension will prevent late payment fees.
  • Budget billing: Budget billing is available to Clarksville Gas and Water customers. Customer service can setup your account on a budget billing system so you can have better control over your utility budget.

LIHEAP: If you use gas for primary heating or cooling, you should learn how to qualify for energy assistance with LIHEAP. The program is open to low-income individuals and families. You must reapply once per year.

Will They Work With Me to Pay My Bill?

Did Clarksville Gas and Water give you the support you need to deal with a past due bill? Let everyone know how this company worked for (or against) you.

7 Comments on “Clarksville Gas and Water Bill
  1. Clarksville gas and water will not help in any way if you cannot pay your bill. No extensions or anything. Customer service is horrible and will not give you options. They are going to shut off my water because I don’t get paid for a few more days. No one would help at all. Right before thanksgiving.

    • They won’t work with you unless you have service (without a shutoff) for at least a year. Then they give you 5-7 days. Still, they do tend to be rather uncaring and rude about it.

  2. I never had sevice shutoff with them and had only paid “late” once and they still would not let me get an extension either. I was told that they don’t do extensions at all either you have it by the cut off date or your services will be suspended.

  3. Clarksville gas and water will NOT give an extension! I don’t know why the website says they will, and yes their customer service is horrible, these agents are rude and mean, they are even worse then CDE customer service. The only reason they have any customers is because they have the monopoly on water.

  4. Customer service was incredibly rude…I pay on time all the time yet the one time I need an extension of four days they wont give it to me!! Why do you put on the website that you will grant an extension if you will not. I said what if I don’t have it she just rudely stated well then it gets shut off….are you kidding me. Thanks for nothing!!

  5. I had similar experiences with other states and water company do give extension its Clarksville TN that will not. They treat your nothing but I bet they don’t charge themselves that 50 when they get shutoff

  6. I have had service for over 10 years and have paid late 2 times in those 10 years. I need an extension for 2 days but was told no. I guess that’s how it goes when you are the only place that provides gas and water. If I had a choice I’d drop there asses. Customer Service…that’s a joke.

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