What to Do When You Can’t Pay Your Clay Electric Bill
Clay Electric is an electricity cooperative based in Keystone Heights, Florida. The electric company currently services customers in Palatka, Salt Springs, Gainesville, Lake City and Orange Park, Florida. The main purpose of Clay Electric is to offers exception products and services as well as exceptional customer service.
How to Pay the Bill
Clay Electric offers several methods for customers to pay your bill, including, online payments, mail payments, in-person payments and automatic payments.
Pay online: Customers can pay your Clay Electric bill online by visiting https://www.clayelectric.com/ebpp/(hc3cx1nzatusfk55xyb42m45)/paybillredirect.aspx. You will not incur service charges when making Clay Electric bill payments online.
Automatic deduction: Customers can pay your Clay Electric bill by having the funds automatically deducted from your checking or savings account on a monthly basis.
Pay by mail: Customers can pay your Clay Electric bill by mailing payments to:
Clay Electric Co-op
P.O. Box 308
Keystone Heights, FL 32656
Pay by phone: Customers can pay your Clay Electric bill by calling customer service at 1-352-473-4917.
Pay in person: Customers can pay your Clay Electric bill in person by visiting the following locations:
225 West Walker Drive (SR 100)
P.O. Box 308
Keystone Heights, FL 32656-0308
11530 NW 39th Avenue
Gainesville, FL 32606
1910 SW Main Blvd
Lake City, FL 32025-9192
734 Blanding Blvd
Orange Park, FL 32065-5798
300 North State Road 19
Palatka, FL 32177-2498
P.O. Box 5500
County Road 316
Salt Springs, FL 32134-5500
Fidelity Express: Customers can pay your Clay Electric bill by using third-party payment station, Fidelity Express. You will notice a $1.50 service fee added to your billing statement or account. The list of Fidelity Express locations is available on the Clay Electric website.
Western Union: Customers can pay your Clay Electric bill by using Western Union. You will notice a $3.65 service fee added to your billing statement or account.
Questions About Your Billing Statement or Account?
When you receive your monthly Clay Electric billing statement or account, have you noticed charges or fees such as late payment charges or membership fees that you do not understand? If this is the case, we suggest reviewing the Clay Electric Customer Handbook for additional information. You can also contact customer service at 1-352-473-4917.
How the Penalty Fees Work
On a monthly and non-recurring basis, Clay Electric assesses service charges and fees. You may notice fees such as late payment fees and membership fees.
- Late payment – If Clay Electric receives your payment past the established due date, you are assessed a fee equal to 5% of your past due balance or $5, whichever is greater.
- Membership – To become a member of Clay Electric, you are assessed a one-time fee of $5.
I Can’t Make a Payment
Clay Electric offers customers the ability to extend your payment date if you are having difficulty making your bill payment. Call customer service at 1-352-473-4917 during regular business hours and provide the representative with your account information.
The LIHEAP program is a federal income-based program that helps people pay energy bills. If you use your Clay Electric service to heat or cool your home, you could qualify for LIHEAP benefits to pay your Clay Electric bill. Learn how to qualify for energy assistance with LIHEAP.
Will They Work With Me to Pay My Bill?
Did you have a positive experience with Clay Electric when you can’t pay your bill? We want to hear from you. Leave us a comment below.