What to Do When You Can’t Pay Your Clearwater Power Bill
Clearwater Power is a Touchstone Energy cooperative offering membership and ownership to residents of Lewiston, Idaho. The cooperative, like all others, requires a new customer apply for membership and pay a membership fee before receiving electric from the co-op.
How to Pay the Bill
Paying your Clearwater Power bill is simple with online and offline payment options to meet your needs.
Pay online: You can pay your Clearwater Power bill online at http://www.clearwaterpower.com/Signup.aspx. You need to complete an account registration before you can make your payment. Registration requires both your account number and your consumer number; both of which should appear on your paper bill or eBill.
Pay by mail: If you no longer have the envelope that Clearwater Power sent with your bill, you can send your personal check or money order payment to:
PO Box 997
Lewiston, ID 83501
Pay in person: The in person payment office is located on Hatwai Rd in Lewiston. Customers can pay at the office between the hours of 7 AM and 5:30 PM.
4230 Hatwai Rd
Lewiston, ID 83501
Questions About Your Billing Statement or Account?
There are times when your bill shows fees that you don’t understand. There is a complete Fee Schedule listed on the Clearwater Power website. Customers can also choose to contact customer service at 1-888-743-1501.
How the Penalty Fees Work
Your payment needs to be received by the due date listed on your bill to prevent penalty fees from increasing the total amount due. Penalty fees will rollover to the following month if fees are charged before payment is made.
- Reconnect fee: $50
- Disconnect fee (delinquent account): $50
- Returned payment fee: $20 per returned payment.
- Final notice fee: $5 for each notice.
- Late payment charge: 5% of the past due account balance.
I Can’t Make a Payment
There are plenty of reasons why you are unable to pay your Clearwater Power bill on-time. Contact the customer service department at 1-888-743-1501 for more information on payment plans and extended due dates.
Aside from budget billing, which evens out your electric charges based on the previous 12 months payments, there are no payment programs listed for customers facing financial distress.
LIHEAP: The federal LIHEAP program is available to low-income customers who qualify. Contact customer service for more information on LIHEAP and other local programs.
Will They Work With Me to Pay My Bill?
Clearwater Power does not list any customer programs to help when financial problems strike. Do you have experience with this company? Tell us how you resolved your bill payment problems and whether or not Clearwater Power helped.