What to Do When You Can’t Pay Your Cobb EMC Bill
Cobb EMC is an electric company cooperative serving the area in and around Atlanta, Georgia. The company started small with less than 500 customers, but it has grown to serve nearly 200,000 customers. The goal of Cobb EMC is to provide reliable service to customers.
How to Pay the Bill
If you need options when making your Cobb EMC bill payment, you can choose from one of several offered by the cooperative.
Pay online: You can pay your Cobb EMC bill online with Bill Matrix or Checkfree. Bill Matrix is available at https://payments.billmatrix.com/WebPay/Welcome.asp?pass=COBB223& and Checkfree is available at https://mycheckfree.com/br/wps?sp=10001&rq=bfbl.
Pay with autopay: The autopay option is available to customers who wish to setup bill payment to be deducted from a bank account each month. Customers must register with CustomerConnection to establish autopay.
Pay at a cash pay location: Customers can make in person payments at one of several locations. There is a $1.00 fee associated with in person payments.
Pay by mail: Customers can make payment by personal check or money order. Mail payments should be made out to Cobb EMC and sent to:
PO Box 369
Marietta, GA 30061
Questions About Your Billing Statement or Account?
If you received a bill from Cobb EMC and there are fees on the bill you don’t understand, you can view the Rules and Regulations page. Fees charged are stated in the regulations, but no amounts are listed. The customer service department is available at 1-770-429-2100 for more detailed information.
How the Penalty Fees Work
There are no fee amounts listed on the Cobb EMC website. There is mention of fees associated with non-payment, including:
Reconnect fee: Charged to reconnect service if the customer account is disconnected for non-payment.
Collection fee: If a customer service agent must visit your home to collect payment you will be charged a fee.
It is best to contact the customer service department early to prevent fees from being charged to your account. In some cases, fees can be prevented by placing your past due account on a payment plan.
I Can’t Make a Payment
Cobb EMC states on the payment assistance page that customers should call 1-770-429-2100 for additional information on payment arrangements. There are also local and federal programs listed for customer assistance.
- United Way: 1-404-614-1000
- Heating Energy Assistance Team: 1-800-869-1150
- LiHeap: 1-404-656-2323. Customers should find out how to qualify for energy assistance with LIHEAP before calling.
Will They Work With Me to Pay My Bill?
Did Cobb EMC work with you to pay your energy bill? Let us know how the company handles past due accounts.