colorado-springs-utilities bills

Colorado Springs Utilities Bill

What To Do When You Can’t Pay Your Colorado Springs Utilities Bill

Colorado Springs Utilities is a company providing water service to customers living in and around Colorado Springs. Learn more about how to pay your bill and what happens when you can’t make the payment on time.

How To Pay The Bill

Colorado Springs Utilities has several different payment options including: auto pay, budget billing, online payments, phone payments, kiosk payments, in person payments, drop box, and U.S. mail payments.

To pay your bill with AutoPay: Download the enrollment form and either mail to:

Colorado Springs Utilities – AutoPay
P.O. Box 1103, MC 1012
Colorado Springs, CO 80947

or fax to: 719-668-8154 You will need to attach a voided check or savings deposit slip. You can combine this with Budget Billing to have the same amount of money withdrawn every month on the due date.

To enroll in Budget Billing: Call customer service at 800-238-5434. A customer service agent will provide you with the amount you will be expected to pay based on previous usage.

To make your payment to Colorado Springs Utilities online: You can make your payment online through your bank, or through Western Union SpeedPay at: Most banks offer this service for free, but you will need to check your institution before using this method. Western Union will charge a convenience fee for this service, but they determine the fee. See their website for details.

To make your payment by phone: Call Western Union SpeedPay at 1-866-611-2261.

To make your payment at a kiosk: Visit one of the kiosks at these addresses to pay with your credit or debit card.

Liborio Market
1660 S. Circle

Money Source
3029 Jetwing Dr.

Novedades Yazmine
2591 Airport Road and

To make your payment in person: Visit the customer service center at 111 S. Cascade Ave. between 8 am to 5pm Monday through Friday. You can also pay at one of these payment locations through Western Union SpeedPay, for $1.50 per transaction.

To make your payment at a drop box: Visit this drop box locator to find the one nearest you.

To make your payment via the U.S. mail, send your payment to the following address:

Colorado Springs Utilities
P.O. Box 1103
Colorado Springs, CO 80947-0010

Questions About Your Billing Statement or Account?

Customers can contact Colorado Springs Utilities at 1-800-238-5434. A complete list of fees, including field visit and reconnect fees are located on the Fees page.

How The Penalty Fees Work

There is not a late fee for payments made past the due date, at the time of this writing. Generally speaking, there are no deposits required for service, and no fees to start service. However, the following fees are charged:

  • Field Collection Fee: $20. Charged when an agent has to come to your home to get payment.
  • Service restoration fee: (during business hours): $30.
  • Service restoration fee: (after business hours): $40.

I Can’t Make A Payment

If you are for any reason unable to make your payment to Colorado Springs Utilities, call customer service at. They may be able to work out a payment arrangement with you to avoid service interruption. They will also be able to point you in the direction of various assistance programs you may qualify for.

Will They Work With Me To Pay My Bill?

Do you have any experience dealing with Colorado Springs Utilities? Share it below, and let us know if they were willing and able to work with you on any past due balances.

4 Comments on “Colorado Springs Utilities Bill
  1. I need help paying my utility bill for this month. The bill is for 171.90 two months. My daughter lost her job and is not able to pay her portion of the bills, is there any way I can get some help with this amount through Leap or COIF I am on a fixed income and I am trying to go back to the workforce so that I can take care of myself.

    Thank you

    Janice Holloway

  2. Ive had a series of things go wrong since my husband died. I’m a widow with four kids. For reasons I could explain, I have a six month bill leaving me to owe 1600 which is more than my income. I can’t get any help and you are unwilling to let me make payment arrangements. What am I supposed to do? If we get shut off, which is past due, we will lose our house too. Its not like I’m trying to get out of paying…I’m at my wits end. Why are you guys so unreasonable?! I’ve been a customer for nearly 30 years!

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