What To Do When You Can’t Pay Your Colorado Springs Utilities Bill
Colorado Springs Utilities is a company providing water service to customers living in and around Colorado Springs. Learn more about how to pay your bill and what happens when you can’t make the payment on time.
How To Pay The Bill
Colorado Springs Utilities has several different payment options including: auto pay, budget billing, online payments, phone payments, kiosk payments, in person payments, drop box, and U.S. mail payments.
To pay your bill with AutoPay: Download the enrollment form and either mail to:
Colorado Springs Utilities – AutoPay
P.O. Box 1103, MC 1012
Colorado Springs, CO 80947
or fax to: 719-668-8154 You will need to attach a voided check or savings deposit slip. You can combine this with Budget Billing to have the same amount of money withdrawn every month on the due date.
To enroll in Budget Billing: Call customer service at 800-238-5434. A customer service agent will provide you with the amount you will be expected to pay based on previous usage.
To make your payment to Colorado Springs Utilities online: You can make your payment online through your bank, or through Western Union SpeedPay at: https://paynow7.speedpay.com/ColoradoSprings/index.asp. Most banks offer this service for free, but you will need to check your institution before using this method. Western Union will charge a convenience fee for this service, but they determine the fee. See their website for details.
To make your payment by phone: Call Western Union SpeedPay at 1-866-611-2261.
To make your payment at a kiosk: Visit one of the kiosks at these addresses to pay with your credit or debit card.
1660 S. Circle
3029 Jetwing Dr.
2591 Airport Road and
To make your payment in person: Visit the customer service center at 111 S. Cascade Ave. between 8 am to 5pm Monday through Friday. You can also pay at one of these payment locations through Western Union SpeedPay, for $1.50 per transaction.
To make your payment at a drop box: Visit this drop box locator to find the one nearest you.
To make your payment via the U.S. mail, send your payment to the following address:
Colorado Springs Utilities
P.O. Box 1103
Colorado Springs, CO 80947-0010
Questions About Your Billing Statement or Account?
Customers can contact Colorado Springs Utilities at 1-800-238-5434. A complete list of fees, including field visit and reconnect fees are located on the Fees page.
How The Penalty Fees Work
There is not a late fee for payments made past the due date, at the time of this writing. Generally speaking, there are no deposits required for service, and no fees to start service. However, the following fees are charged:
- Field Collection Fee: $20. Charged when an agent has to come to your home to get payment.
- Service restoration fee: (during business hours): $30.
- Service restoration fee: (after business hours): $40.
I Can’t Make A Payment
If you are for any reason unable to make your payment to Colorado Springs Utilities, call customer service at. They may be able to work out a payment arrangement with you to avoid service interruption. They will also be able to point you in the direction of various assistance programs you may qualify for.
Will They Work With Me To Pay My Bill?
Do you have any experience dealing with Colorado Springs Utilities? Share it below, and let us know if they were willing and able to work with you on any past due balances.