What to Do When You Can’t Pay Your ComEd Bill
With more than 100 years of excellent customer service, ComEd is poised to be the premier energy supplier to customers residing in Northern Illinois. The company currently provides low –cost electricity to approximately 3.8 million customers as well as commercial and industrial operations. The company has a strong commitment to its customer base by providing the following services:
- Electric bill management programs
- Technology investment programs
- Community service programs
- Giving programs
How to Pay the Bill
ComEd offers the following services to pay your bill:
Pay online: Customers can pay your ComEd bill online by visiting https://mycheckfree.com/br/wps?rq=bfquickenroll&esc=7174096&sp=10001. This service is provided by MyCheckFree. You account is assessed a $3.50 convenience fee.
Automatic draft: Customers can schedule your bill payment and avoid late payment fees by having the funds deducted from your bank account.
Pay by phone: call 1-800-588-9477 to pay by phone. Your account is assessed a $3.50 convenience fee when using this service.
Payment center: Visit one of several ComEd payment centers to make a payment in-person.
Pay by mail: Send you ComEd payment to the following location:
ComEd P.O. Box 6111 Carol Stream, IL 60197-6111
Questions About Your Billing Statement or Account?
When you want your bill explained, we recommend visiting the ComEd Customer Care page. Do you need additional information? Call 1-800-588-9477.
How the Penalty Fees Work
You may notice the following fees ComEd charges on a monthly, one-time or non-recurring basis.
- Late payment – 1.5% of your past due balance
- Returned check – $15
- Security deposit – based upon the credit history of the customer
I Can’t Make a Payment
When faced with a financial hardship, you need to have trust that ComEd will provide necessary assistance. The following programs and services are available:
- Payment arrangement – The company allows customers to reschedule the due date of your bill payment. The maximum amount of days your payment can be moved is 21 days.
- Payment plan – Customers can pay your past due balance over a set amount of time. Contact a customer service representative to apply.
- Payment extension – This service is only available to residential customers and allows you to move the due date of your bill payment.
- CHAMP – ComEd Helps Activated Military Personnel is a program that helps military families pay your bill when a member is deployed.
- LIHEAP – This service is available to low-income customers that meet the program requirements.
Additional resources include:
- Cook County CEDA Utility Assistance
- PIPP Percentage of Income Payment Plan
- Illinois Home Weatherization Assistance Program
- Illinois Dept. of Human Services – General Assistance
Will They Work With Me to Pay My Bill?
Did ComEd help you pay your current or past due bill? We want to hear from you. Let us know below.