What to Do When You Can’t Pay Your Connexus Bill
Connexus is an electric company serving residential and commercial customers in Minnesota. Minnesota is a cold state and winter energy bills can skyrocket. Most cold states have laws in place to prevent energy companies from disconnecting service when temperatures are below freezing, but high energy bills can stack up making it hard to recover from the cold winter.
How to Pay the Bill
Electronic Payment: Customers can register for an online account and eBill through the Connexus website. This option eliminates the paper bill and gives customers access to online bill pay.
Automatic Billing: Enroll in the auto pay program if you want to have the total energy bill deducted from your payment method each month on the due date. This option requires money be available on the due date or a returned payment charge and late charge will be added to the account. Fees may also be charged by your bank for insufficient funds.
Phone Payments: Call 1-800-240-4199 to make a payment by phone. Payments are accepted from a checking account only. There is a maximum payment of $1,000 by phone. You’ll need your bank account number, routing number and account number at the time of your call. You will be charged a service fee of $3.95 per payment.
Online Payment: You can pay your Connexus bill online
This service is provided by Bill Matrix, a third-party payment processor. There may be a slight delay between the time you make payment and when payment is posted to your account. You should not use Bill Matrix if your account is past due or in disconnect status.
Mail Payments: Mail payments to:
PO Box 1808
Minneapolis, MN 55480-1808
Immediate Payment: Customers who need to make an immediate payment should contact customer service at 1-763-323-2650 or 1-800-642-1672.
Questions About Your Billing Statement or Account?
If you have seen fees, including, returned payment fees, collection fees or collection fees, on your monthly Connexus billing statement or account that were not covered in your initial contract, you may want to visit the Customer Resource page. For additional information concerning your Connexus billing statement or account, contact customer service at 1-800-642-1672.
How the Penalty Fees Work
Connexus will charge your account penalty fees if you don’t make payment by the date listed on your bill. If further action is required, such as in-person payment collection, additional fees will apply.
- Returned payment: Charged at the maximum rate allowed by Minnesota law – per instance.
- Collection fee: $15 per trip.
- Disconnection: $15 per instance.
- Reconnection (normal business hours): $30
- Reconnection (after hours): $70
I Can’t Make a Payment
If you can’t make your Connexus payment, contact customer service immediately. Customer service can be reached at 1-763-323-2650. If you wish to visit the office in person, the address is 14601 Ramset Blvd NW in Ramsey, Minnesota.
- Budget billing: This option is the best choice to prevent spikes in energy bills. Customers are billed the same amount each month for 12 months. Spikes common in winter and summer months are absorbed in the spring and fall.
- LIHEAP: The federal government supports low-income families with the LIHEAP home energy assistance program. If you use your Connexus services for primary heating or cooling, you may qualify.
Will They Work With Me to Pay My Bill?
We are always on the lookout for first-person accounts of how energy companies work with customers. You are the only one who knows how Connexus truly treats customers, let us know.