What to Do When You Can’t Pay Your Dallas Water Bill
Dallas Water is a water company operated by the City of Dallas. Customers can access details about the toilet replacement program, account balance and payment options online.
How to Pay the Bill
Dallas Water customers should call customer service before choosing any of these payment options if the account is past due or pending disconnection. Some payment options take days to process and service could be interrupted and additional fees tacked onto the account before payment reaches Dallas Water. Customer service is available at 1-214-651-1441 between the hours of 8 a.m. and 5 p.m. Monday to Friday.
Pay online: You can pay your Dallas Water bill online at https://epay.dallascityhall.com/bdisu/public/frameset_top_html.jsp. This service is provided by the City of Dallas. Customers must register for access to the website for online payment.
Pay automatically: Automatic payments are deducted from your bank account each month. Customers must have enough money in the account to cover the Dallas Water bill at the time the bill is presented for payment.
Pay by mail: Mail payments should be addressed to the location on the return envelope or Dallas Water bill.
Pay in person: Dallas Water accepts payments at:
1500 Marilla Room 1A
Dallas, TX 75201
Pay at a pay station: There are many pay stations located throughout the service area that accept Dallas Water payments.
Questions About Your Billing Statement or Account?
Have you noticed hidden fees such as late payment charges, returned check fees, disconnect fee or service fees that you do not understand? If you have noticed those fees, we suggest visiting the Dallas Water FAQs. For additional information about your Dallas Water billing statement or account, we recommend calling a customer service representative at 1-214-670-0757.
How the Penalty Fees Work
Penalty fees are charged by Dallas Water when customers make late payments or when service is disconnected for non-payment.
- Late payment fee: A 5% late payment fee will be added to your balance if payment is not received on-time. This can occur if you send payment by mail close to the due date.
Other fees may include:
- Returned check fee
- Disconnect fee
- Trip fee for collection
- Restoration fee
I Can’t Make a Payment
It is often difficult to face the truth that you simply don’t have the money to pay your Dallas Water bill on-time. Calling customer service is the best, first option for late bills. The customer service department is there to help you make payment arrangements or push you in the right direction for local, state and federal assistance.
- Payment arrangement: Contact 1-214-670-0757 to place your past due bill on a payment arrangement. Your account must have a good history to qualify for a payment arrangement. Dallas water reserves the right to deny payment arrangement to any customer with a poor payment history.
Will They Work With Me to Pay My Bill?
We can tell you about all the programs offered by Dallas Water for past due accounts, but only you – the customer – knows how Dallas Water really treats its customers. Tell us how the company worked for (or against) you.