dekalb-water-and-sewer bills

Dekalb Water and Sewer Bill

What to Do When You Can’t Pay Your Dekalb Water and Sewer Bill

Dekalb Water and Sewer is a smaller water company that serves the Dekalb County area of Georgia. The company headquarters is located in Stone Mountain, Georgia, just outside of Atlanta. The company owns and operates more than 5,000 miles of pipeline.

How to Pay the Bill

Pay online: You can pay your Dekalb Water and Sewer bill online at There is no need to register for an online as the company accepts one-time payments. Customers will need their account number to log in for payment. There does not appear to be a fee associated with online payments. Credit cards and debit cards are accepted.

Pay in person: Payments may be accepted at the Dekalb County Department of Watershed Management. The office is located at 1580 Roadhaven Dr. the contact number for the management office is 1-770-621-7200.

Pay by mail: Customers can mail payments to the address on their bill. If you do not have a bill but want to send payment, address the payment to:

Dekalb Water and Sewer
1580 Roadhaven Dr.
Stone Mountain, GA 30083

Questions About Your Billing Statement or Account?

At times, monthly fees, such as late payment charges or nonpayment charges appear on you monthly Dekalb Water and Sewer billing statement or account that need further explanation. For further details concerning your billing statement or account, we recommend visiting the Dekalb Water and Sewer Customer Resource Page. You can also find out more about your billing statement or account by calling customer service at 1-404-378-4475.

How the Penalty Fees Work

Dekalb Water and Sewer recently added a long list of fees associated with disconnections and non-payment. Cut-off fees may be avoided if a customer contacts the customer service department to place a past due balance on a payment plan, but late payment fees may still apply.

  • Late payment fee: 10% of the total past due balance.
  • First cut-off fee for non-payment: $45
  • Subsequent cut-off fee for non-payment: $50

Other fees not listed on the tariff and rate pages may include returned check fee and disconnect fee.

I Can’t Make a Payment

Dekalb Water and Sewer offers a payment arrangement for customers having trouble making payment. According to the customer service statement, it is best for customers to contact customer service before they receive a disconnect notice. All past due balances must be placed on a payment arrangement plan before the disconnect date to protect service. The payment arrangement amount will be billed in addition to current charges.

Contact the customer service department at 1-404-378-4475 between the hours of 8:30 a.m. and 5 p.m. Monday to Friday. Customers can also visit in person to place a past due balance on a payment plan at 1300 Commerce Dr. in Decatur during the same business hours.

Will They Work With Me to Pay My Bill?

Aside from the one statement about past due balances and disconnection, there is no information on local programs or Dekalb Water and Sewer programs aimed at helping consumers resolve past due balances. We would love to hear about any programs customers were offered to make paying off their water bill a little easier.

19 Comments on “Dekalb Water and Sewer Bill
    • My bill is due 06/25/2012 and I don’t get paid until June 29.2012 could you please weavy the late fee since it only 3 or 4 days

  1. In 20 years, I forgot (once) to make payment on time and my water service was disconnected. I immediately made payment, it is now 3 days and still disconnected. I called several times but there is no way to get a human being to explain my situation. In my view, customers should NOT be punished for days after making payments as requested. Dekalb County Water Department is composed of inefficient ROTTEN and worthless staff. What a bunch of lazy As*es?

  2. I’m inquiring about a bill for $193.00 that i dont know any thing about! THIS IS AN OUTRAGE TRYING TO REACH SOMEONE TO DISCUSS THIS MATTER….I spent almost an hour trying to reach someone. VERRRRRY FRUSTATING. Outdated, atiquated, and “old school” technology…SORRY, SORRY, SORRY!!!!!!!

  3. Evidently you all want to punish people if they forget to pay their bill and I am truly sorry, I did in how many years. However, to have a system for reporting a payment that doesn’t work and a telephone system that is even worse speaks to the people we have running things in DeKalb County and it’s disgraceful. I have been trying to report my payment to both the automated system and now regular system since yesterday afternoon. The news media really needs to report to the general public how ridiculous it is. Just a taxpayer.

  4. I have an overpayment of $500.00 but can’t contact anyone to issue the refund. I guess I’ll have to drive to the nearest location for a simple refund.

  5. My bill was $56,00 in jan,and $400, in feb, Dekalb county have lost there mind, people on fix income,or disable customer can not pay these bills

  6. You log into DEKALB county site to pay your bill and the server will not load, also when you try to pay by phone the system will not take you acct. number

  7. Your automated phone service to pay your water bill, is a complete joke. tried to pay a bill over the phone. the automated directory keeps saying that my customer number is invalided. please fix this shit. stop wasting peoples time with this. and have so people work on weekends, so we don’t have to listen to that joke of a automated voice.


  9. MY WATER BILL IS RIDICOULOUSLY $3000.00!!!! For the past two years I have been trying to get someone at DEKALB COUNTY WATER DEPT to listen and understand me when I say I can NOT pay my water bill. I was advised that I need to find out if the problem is DeKalb County’s water lines or the Homeowner’s (ME), but this too is very expensive and I cannot to afford to hire a plumber for thousands of dollars. Will someone; ANYONE, please help me to resolve this issue.

    Thank you,

    Very Unhappy Customer

  10. I am a new customer in Ellenwood Dekalb County Georgia. I do not understand why my water bill continues to go up. The bill states Water ready to serve charge is $5.71, the sewer ready to serve charge is $13.77, but the sewer service based on water service is $92.90. Why is this, when I only used 4,200 at $3.08 per Thousand Gallons which equals $12.94. Maybe it does not matter to you that I am a disabled senior citizen on a fixed income. This is wrong whether you care or not. I moved to this house on Nov. 1,2015, I did not receive a bill so on the first of January 2016 I called the Water Company to see if I had a bill, it was stated to me $41.08, which I payed on line the 1st day of January 2016. I received a disconnection notice for $41.08 on January 11,2016. The bill was already paid. I was shocked and sure a mistake had been made, when I received the bill for $129.35. I went to the water company certain the mistake would be corrected, but I was told I had to pay it. The Human Services paid that bill and now I have a bill that is even higher. Something is inherently wrong. I need to know why this problem can’t be corrected.

  11. I have experienced some of the worst customer service this week within the Dekalb Water company..I was hung up on several times when the agent didn’t wanna help me with my issue,and most of them have no customer service skills..Please train your agents to be more courteous to their customers and do all they can to answer their concerns..I was told my account was locked from being able to make a payment online then i was told there is not a problem with our account anywhere.I had a Supervisor from the payment center call over to explain i had tried to make 5 payments through their system and they all were rejected..He was told no supervisor was available to speak with him either..I am utterly disgusted with dealing with these agents i would much rather make my payment through the automated system than have to deal with being treated with such disrespect and lack of concern for the customer..They need a new system cause clearly this one does not work..Broken system need fixing !!

  12. My bill was not that rediclious but after paying the biggest portion and questioning the rest they sending you a disconnection notice. so you end up paying, they do not respond to any complaints, so how do you deal with this. even the department stores credit or exchange and listen. and this suppose to be a public service?

  13. My name is Joy Westmoreland I sold my home located at Stone Mountain GA. in June 14 of 2016. I have been recieving water bills but I notified you agency that I sold the home, and order an cut off. Since then I have still receive water bills for each mouth. Please be advised I anm no long living at that resident, I sold the home and paying a water bill in another location. would you please not send me any more water will and bill the new buyers of the home. Please do not report this to creidt agencies for I am not responsible for these cost. Thanking you in advance Joy Westmoreland

  14. my experience with this water company is hell, I tried to make arrangements and they said no, my bill was not that high and the rep told me they don’t make arrangements, I asked to speak with a supervisor this was all on Monday and I have not got a call back as of yet, first of all water should be free, we should not have to pay for something that the lord made, and since we have to pay for it why do I have to pay for sewage, I am not cleaning the whole block. now they are threatening me too.

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