What to Do When You Can’t Pay Your Direct Energy Bill
In 2002, electric service was deregulated in some states. This deregulation allows customers to choose who provides electric service. It also allows electric companies to compete for your business. Direct Energy is a retail electric company operating in markets where electric service has been deregulated. This means the customer has the option to choose Direct Energy from other providers in the area. Competition means lower prices and better customer service.
Direct Energy operates in Alabama, Connecticut, Florida, Indiana, Illinois, Kentucky, Maryland, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania and Texas. Not all markets allow Direct Energy to sell energy. In some cases, Direct Energy sells energy products.
How to Pay a Bill
One-time payment: You can pay your Direct Energy bill online without registering for an online account. Simply visit https://secure4.billerweb.com/den/JustPayIt/jpt.do and enter your account number. Payment information, contact information and payment method will be collected before payment is processed.
Automatic payment: You must fill out an automatic debit form from Direct Energy before enrolling in the automatic payment plan. Customers can also choose to have automatic payments sent to Direct Energy from their personal bank if online banking and bill pay is available.
Pay by mail: Direct Energy customers in Texas can send payments to the below address. If you are a customer in another state, contact customer service at 1-888-305-3828 for proper mailing address.
Customers with an account number starting with the number 5.
PO Box 650273
Dallas, TX 75265-0273
All other customers use this address.
PO Box 650272
Dallas, TX 75265-0272
Pay by phone: Credit card payments are processed by phone. Please call 1-888-305-3828 to make a payment by phone.
Questions About Your Billing Statement or Account?
When you receive your monthly Direct Energy billing statement or account information, do you fully understand all of the fees, including, late payment charges or connection fees? If you do not, we suggest you visit the Direct Energy Customer Resource Page. You can also call a customer service representative at 1-888-305-3828 for additional information regarding your Direct Energy billing statement or account.
How the Penalty Fees Work
Direct Energy charges several penalty fees when payments are not received by the due date.
- Late payment fees: Calculated based on the total amount past due.
- Disconnect/reconnect: A fee may be added to your bill if service is disconnected for non-payment. Customers will have to pay the full amount due in addition to the reconnect fee before service is restored.
I Can’t Make a Payment
Direct Energy offers several options for customers having trouble making their electric bill payment.
- Extended due date: Direct Energy will extend the due date for a small number of days if the customer promises to make payment in full by the new due date.
- Payment plan: Some customers may be eligible to break down a past due balance into smaller payments to resolve the past due status. Contact customer service at 1-888-305-3828 for more information on the payment plan.
- Bill payment assistance: Direct Energy works with local agencies to provide monetary assistance to some customers. Assistance is based on financial need, so customers should contact customer service for an application. Income verification will be required for acceptance in most cases.
- LIHEAP: The LIHEAP Home Energy Assistance Program pays low-income energy customers for one year after qualification to help ease the burden of heating and cooling costs. This program is federally-funded. You must prove income to qualify.
Will They Work With Me to Pay My Bill?
Do you have personal experience with Direct Energy in your state?