What to Do When You Can’t Pay Your Diverse Power Bill
Diverse Power is an electricity cooperative that is solely owned by its members. The company began as a small electric company designed to provide service to rural communities. Currently Diverse Power provides service to thousands of customers in Coweta, Muscogee, Meriwether, Heard, Harris and Troup county Georgia as well as Chambers County Alabama.
How to Pay the Bill
Diverse Power provides several easy and convenient methods for customers to pay your monthly bill. The available options include:
Pay online: Customers can pay your Diverse Power bill online by visiting https://bill.diversepower.com/bpp/login.aspx. This service is free and only requires customers sign-in with your account information on the website.
Automatic deduction: You can ensure a timely payment when you select to have your Diverse Power bill payment deducted from your checking or savings account.
Pay by phone: You can make a Diverse Power bill payment by calling a customer service representative at 800-845-8362.
Pay by mail: Customers have the ability to send your monthly bill payment to:
P.O. Box 160
LaGrange, GA 30241
Pay in person: You can pay your Diverse Power bill in-person by visiting the following location:
1400 South Davis Rd.
LaGrange, GA 30241
Questions About Your Billing Statement or Account?
When you receive your monthly billing statement or account information, do you understand the service charges and fees? In the event you need fees such as membership fees, connection/reconnection fees or returned check fees explained, we recommend visiting the Diverse Power Rates and Fees page. You can also receive additional information about your billing statement or account by calling customer service at 800-845-8362.
How the Penalty Fees Work
You may notice the monthly and non-recurring service charges or fees added to your Diverse Power billing statement or account. The fees assed on a monthly or non-recurring basis include:
- Membership – $5
- Connection – $15
- Reconnection – $15
- Returned check – $30
- Reconnection (after disconnection) – $20
- Reconnection (after disconnection – after hours) – $60
- Meter testing – $30
I Can’t Make a Payment
When you are facing a financial hardship, Diverse Power provides programs and services designed to help. If you know your Diverse Power bill payment will be late, contact customer service at 800-845-8362 prior to receiving a disconnection notice to discuss payment arrangements. Additional services include:
- Personal Aid Program
- Round-up program
- Church Benevolence Fund
Will They Work With Me to Pay My Bill?
What was your experience dealing with Diverse Power when you can’t pay your bill? Did the company assist you when you needed help the most? Share your experiences by leaving us a comment below.