What to Do When You Can’t Pay Your DPI Energy Bill
Texas is a deregulated energy state which means customers have the right to choose which energy providers you want. A major player in the energy market is DPI Energy. The electric company is the service provider to millions of customers across the state of Texas.
How to Pay the Bill
Pay online: Customers can pay your DPI Energy bill online by visiting the following energy providers:
Pay by phone: Eliminate the chance of incurring convenience fees by calling 1-800-380-8270 and paying your bill by phone.
Pay by mail: Customers have the ability to mail your monthly bill payment to:
1330 Capital Parkway
Carrollton, TX 75006
Questions About Your Billing Statement or Account?
Late payment fees, usage fees, processing fees, disconnection and reconnection fees are just a few charges assessed to your DPI Energy bill. The company understands that customers could potentially be confused by the verbiage, so we suggest visiting the DPI Energy Customer Resource page. Do you want to speak with a customer service representative for additional information? Call 1-877-318-0907.
How the Penalty Fees Work
When you initiate service with DPI Energy you will notice a wide variety of fees, including, processing fees and activation fees. The company also charges fees when payments arrive late and service is terminated. The complete list of fees includes:
- Usage – $9.95
- Surcharge – $10
- Activation – $100
- Late payment – 5%
- Processing – $5
- Payment arrangements – $20
- Disconnection – $25
- Reconnection – $25
Insufficient funds – $35
I Can’t Make a Payment
When you are facing a financial hardship and find paying your bill difficult, DPI Energy offers several programs and resources that will provide assistance. The services include:
- Payment arrangement – Prior to receiving a disconnection notice, call 1-877-318-0907 and request a payment arrangement. You past due balance is placed on a payment arrangement plan. The balance is evenly dispersed into manageable payments. You are charged a $20 fee when you place your account on a payment arrangement.
- Deferred payment – This service allows you to defer payment to a more convenient date. You are required to pay a minimum of 25% of the past due balance.
- LIHEAP – This service is available through state and federal government agencies. The funds are designed to assist qualified low-income customers pay heating and cooling bills. Contact customer service for more information. You will need to apply for assistance early due to a limited amount of available funds.
Will They Work With Me to Pay My Bill?
We want you to share your experiences and thoughts on DPI Energy. Customer forums claim the company does not assist customers. Were they wrong? Let us know.