What to Do When You Can’t Pay Your ECUA Bill
ECUA, Emerald Coast Utilities Authority, is the water and wastewater systems provider for the City of Pensacola and the surrounding area. The company promotes a higher quality of life by providing low cost products and excellent customer service. A positive of ECUA is the way the company gives back to the community. ECUA understands that not all customers are as fortunate as others, so it provides services to help the less fortunate.
How to Pay the Bill
ECUA provides several quick, easy and convenient methods for you to pay your monthly bill. The available options accept credit and debit cards, checks, money orders, electronic checks and cash.
Pay online: Customers can pay your ECUA bill online by visiting https://paynow7.speedpay.com/escambia/index.asp?PAYNOW=YES. This service is provided by Western Union SpeedPay and charges a $1.95 convenience fee.
Pay by mail: You can send your monthly ECUA bill payment to the following location:
P.O. Box 18870
Pensacola, FL 32523-8870
Pay by phone: Customers can pay your ECUA bill by phone when you contact customer service at 850-476-0480. You are charged a $1.95 convenience fee when making payments by phone.
Pay in person: You are provided the opportunity to pay your ECUA bill payment in person by visiting:
9255 Sturdevant St.
Pensacola, FL 32514
Automatic deduction: Customers can pay your ECUA bill by having the funds automatically deducted from your checking or savings account. Although ECUA does not charge a service fee, you may want to ask your financial institution if they charge a fee.
Questions About Your Billing Statement or Account?
At times you will receive your ECUA billing statement or account and the charges do not make sense. In the event you need the fees explained, we suggest you visit the ECUA Customer Resource page. You can also contact a customer service representative at 850-476-0480 for additional information regarding your billing statement or account.
How the Penalty Fees Work
When you receive your monthly billing statement or account, you may notice a section dedicated to the service charges and fees assessed by ECUA. The fees charged by the company include:
- Service fees – $10.75
- Delinquency – $32.25 before 11pm; $70 after 11pm
- Returned check – $16.25
- Service (same day) – $26.25; additional $10.75 after 11pm
I Can’t Make a Payment
When you are facing a financial crisis, ECUA is there to help.
Project ECUP – The Escambia Utility Assistance Program is a service designed to assist elderly customers pay for your ECUA service. The service is funded by customer donations.
Payment arrangements – Customers can contact customer service at 850-476-0480 to place your past due bill on a payment plan that fits your monthly budget.
Will They Work With Me to Pay My Bill?
Did ECUA help you pay your bill? We want to hear from customers just like you. Share your experiences below by leaving us a comment.