electric-power-board bills

Electric Power Board Bill

What to Do When You Can’t Pay Your Electric Power Board Bill

The Electric Power Board is a residential and commercial electric company providing services to people living in and around Chattanooga, Tennessee. Customers can view fees online and register for account access to make payments at no charge.

How to Pay the Bill

Pay online: You can pay your Electric Power Board bill online at https://ecrm.epb.net/ecrm/security/showlogin.rails?returnUrl=%2fecrm%2fopenidauth%2fapproval. When you register for an online account, the first thing the form asks for is your account number. Have your bill ready when you register.

Pay by phone: Phone payments are accepted at 1-423-648-1372. The customer service representative will accept credit cards, debit cards and electronic checks.

Pay in person: In person payments are accepted at the main office and Electric Power Board branch locations. You can use check, credit card, debit card or cash to make your payment.

Electric Power Board Main Office
10 W Martin Luther King Blvd
Chattanooga, TN 37422

Or

Brainerd Branch Office
5830 Brainerd Rd
Brainerd Village
Chattanooga, TN 37422

Or

Hixson Branch Office
2124 N Point Blvd
Chattanooga, TN 37422

Pay at a pay station: Pay stations are located throughout the Chattanooga area. Visit the Pay Station Map https://www.epb.net/contact/pay-stations/ for a location near you.

Pay by mail: You can use the return envelope or send your bill stub to:

EPB

PO Box 182254

Chattanooga, TN 37422

Questions About Your Billing Statement or Account?

Don’t spend a ton of time worrying about fees and service charges listed on your bill. Visit the Deposits and Fees page to learn more about why those fees are listed. If you have questions about fees not listed on that page, contact the customer service department at 1-423-648-1372.

How the Penalty Fees Work

Penalty fees are added to your account if payments are late or your service is disconnected.

  • Reconnect fees: $29 (at meter); $64 (at meter after hours); $75 (at pole).
  • Late payment fee: 5% of the first $250 owed and 1% of the remaining balance.
  • Returned payment fee: $30 per returned payment.

I Can’t Make a Payment

If you can’t pay your Electric Power Board bill, contact the customer service department for a payment arrangement. The number for customer service is 1-423-648-1372. You can also sign up for a payment arrangement through your online account.

LIHEAP: The federal LIHEAP program was designed to help low-income customers meet heating and cooling bills. The customer service department or your local Department of Human Services will have more information on how to apply and the income guidelines for the program.

Will They Work With Me to Pay My Bill?

Did the Electric Power Board help you pay off your overdue account? Tell us more.

3 Comments on “Electric Power Board Bill
  1. EPB took out a warrant for my arrest for my home which I was not living in at the time not did I have electric service in my name. (I was working in N. Dakota) This caused me to be unexpectedly arrested which resulted in the loosing of my job and vehicle.

    • The warrant was theft and vandalism which I was out of state the whole time. Can I sue or what options do I have to get charges dropped? Can’t afford an attorney due to this situation causing the loss of my job!!

  2. The EPB never helped me do a thing except turn my power off. I have begged for them to accept what I had and they would not do it. I am disabled and had a new grand baby at home and I counted every bit of change I could find and took it to them. The poor is the one who is hurt by their high fees, for reconnect, late fees and insufficient funds on top of a 500.00 bill. They act like I just don’t feel like or want to pay my bill. If I had enough I would pay it on time. would be none of those fees. Come on and get real and have a heart

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