empire-district-electric bills

Empire District Electric Company Bill

What to Do When You Can’t Pay Your Empire District Electric Company Bill

Empire District Electric Company is an owner-invested electric and natural gas company based in Joplin, Missouri. The company provides services to more than 213,000 customers throughout Arkansas, Oklahoma, Kansas and Missouri.

How to Pay the Bill

As a long time or new customer of Empire District Electric Company, you expect the best, especially when you pay your bill. The company offers several quick, easy and convenient methods to pay your bill. The available options include:

Pay online: Customers can pay your Empire District Electric Company bill online by visiting https://www.paybill.com/empiredistrict/. Your account is assessed a $5.55 convenience fee when making a bill payment online.

Pay by phone: Customers can contact a customer service representative at 1-888-240-2356 to pay your monthly bill by phone.

Automatic deduction: An easy way to avoid late payment fees is to schedule your bill payment. You can have the funds directly deducted from your checking or savings account.

Pay by mail: You have the ability to send you bill payment to:

Empire District Electric Company
P.O. Box 127
Joplin, MO 64802

Pay in person: Customers have the ability to pay your bill in person at one of several locations throughout Oklahoma, Missouri, Kansas or Arkansas. The list of in-person payment locations is available on the website. You can also deliver payment to:

Empire District Electric Company
602 S. Joplin Ave.
Joplin, MO 64802

Questions About Your Billing Statement or Account?

When you receive your monthly billing statement or account, you may notice fees and service charges such as late payment fees, one-time security deposits, connection charges and reconnection charges. Do you need the charges explained? If you do, we recommend you visit the Empire District Electric Company Rates and Tariffs page. For additional information, we suggest you contact a customer service representative at 1-888-240-2356.

How the Penalty Fees Work

Empire District Electric Company charges customers a wide variety of service charges and fees on a non-recurring and monthly basis. The fees include:

  • Security deposit – the average of two months worth of utility usage
  • Late payment – 1.5% of the past due balance
  • Returned check – $20
  • Collection – $15
  • Reconnection – $30

I Can’t Make a Payment

When you face a financial hardship and can’t pay your bill, Empire District Electric Company provides programs to help. The programs offered by Empire District Electric Company Rates include:

  • Office of Human Concern
  • Project Help
  • SEK-CAP (referrals only)
  • Community Action Partnership
  • Missouri Valley Community Action
  • Green Hills Community Action Agency
  • Samaritan Center
  • West Central Missouri Community Action Agency
  • Human Development Corp
  • Missouri Valley Community Action Agency
  • Green Hills Community Action Agency
  • Open Door Ministries
  • Dept of Human Services
  • Community Action Program
  • Project Help
  • Christian Help
  • Dept of Human Services
  • Community Action Program
  • Ottawa Dept of Human Services
  • Ottawa Community Action Program
  • FEMA Funds
  • Salvation Army

Will They Work With Me to Pay My Bill?

Empire District Electric Company has a long standing history of helping customers in need. Did Empire District Electric Company help you when you were faced with a financial crisis? We want you to share your experiences, both positive and negative. Leave us a comment below.

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3 Comments on “Empire District Electric Company Bill
  1. The electric company is putting an old bill onto my account. it is for 4 thousand dollars and they expect me to pay it in full or they are going to cut off my electricity. I lost my job and am living on unemployment. my husband gets disability but that only covers the rent. I dont know what we are going to do. We have to have electricity to live. i have 3 kids and they all have emotional problems. liheap only approves us for 200 dollars. and that wont keep the lights on. What are people like me supposed to do?

    • My daughter has a simliar problem. She has 3 kids, no child support, can’t work due to disability sustained from her first husband who was abusive, she has a pending disability claim in progress, has to have spine surgery in two weeks, znd has no income currently. We are helping her as much as possible. She had a $500 overdue bill and a $194 current one due. She made arrangements and said she thought she could pay $700 on the bill the first of the month as I had a check coming in. It was smaller than though it would be so she only could pay $600 which paid all the past due and over 1/2 the current. They put a note on her bill that they could not make any payment arrangements with her again. She has a shut off notice again and I don’t have enough to help her pay it and they won’t make arrangements.

  2. Empire district is keeping us from getting electricity in or name. We called them and were willing to pay the past amount in full but they told us since it went to collections we would have to pay everything we had in collections including medical bills before we can get utilities now 4600 later we at waiting to sees if we can get it on in our names. I don’t see how they can do this if you paid your past bill.

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