What to Do When You Can Pay Your Entouch Bill
Entouch is a utility provider serving customers in the Houston, TX area. The services provided by this cable company vary based on your location, but may include Internet, digital TV, energy, phone, security and integration. Entouch is a provider of choice. There are other companies in the area that provide the same services, but Entouch bundles services so customers pay just one bill for all utility services provided.
How to Pay the Bill
Entouch provides customers with a few options for bill payment. Online payments are accepted for all Entouch services aside from energy bills. Energy bills must be paid through other means.
Pay online: You can pay your Entouch bill online at https://onlinebilling.entouch.net/. Bill payments are accepted for all Entouch services aside from energy. Contact customer service for more information on making an energy bill payment.
Pay by phone: Customer service is available at 1-281-225-1000. Phone payment options may be available in certain areas.
Pay with a recurring payment plan: Contact customer service to sign up for recurring payments. Payment for your Entouch services is deducted from your bank account Payments are deducted on the 15th of the month or three days before the last day on the month depending on your current bill date.
Questions About Your Billing Statement or Account?
Your billing statement may be slightly confusing with multiple services billed together. If you have questions about your bill, contact customer service as soon as possible at 1-281-225-1000. The Support page may answer some of your billing and service questions.
How the Penalty Fees Work
Penalty fees are referred to as service charges for Entouch purposes. Service charges are listed in the General TOS.
Late charges: 5% of your past due bill will be assessed if your payment is received after the due date.
Other penalty fees that may be charged to your account include:
- Returned check/payment fee
- Disconnect fee
- Reconnect fee
- Collection fee
- Field collection fee
I Can’t Make a Payment
With so many services bundled with one company, customers need to contact the customer service department as soon as possible if bill payment will not be sent by the due date. Customer service is available at 1-281-225-1000 to answer questions about payment plans, delayed due dates and other payment options.
Waiting to call customer service can lead to an increase in the total amount due and possible disconnection of services. Entouch provided energy services in some areas so low-income customers may be eligible for LIHEAP assistance.
Will They Work With Me to Pay My Bill?
Tell us your story about Entouch. Did the company live up to your customer service expectations when you needed them the most?