What to Do When You Can’t Pay Your Exempla Bill
Exempla is a medical insurance system consisting of three hospitals: Exempla St. Joseph, Exempla Lutheran Medical Center and Exempla Good Samaritan Medical Center. Exempla was voted as one of the best healthcare systems in the United States. The company offers several customer-focused initiatives such as Charity Care, Patient Billing Center and comparable pricing structure. Exempla also offers payment assistance to customers that can’t pay your bill.
How to Pay the Bill
Exempla offers several methods for customers to pay your bill. The available options include online payments, automatic deduction, payments by mail, payments by phone and in-person payments. You have the ability to make payments with your checking or savings account with automatic deductions, credit or debit card, check, cash and electronic check.
Pay online: Customers can pay your Exempla bill online by visiting https://pay.usbank.com/default.aspx?id=exempla_EGMC. Customers have the ability to make payments using your credit or debit card as well as electronic check. You are not charged a convenience fee with online bill payments.
Automatic deduction: Customers can pay your Exempla bill by having the funds automatically deducted from your checking or savings account.
Pay by mail: Customers can pay your Exempla bill by mailing payments to:
Denver, CO 80281-9107
Pay in person: Customers can pay your Exempla bill by visiting the business office at your local hospital or:
2480 West 26th St.
Building B, 2nd Floor
Denver, Co 80211
Pay by phone: Customers can pay your Exempla bill by calling customer service at 1-866-665-2636 or 302-813-5300. You have the ability to make payments using your credit, debit card or electronic check.
Questions About Your Billing Statement or Account?
Answers to billing questions are available in the Frequently Asked Questions About Your Hospital Bill. For detailed answers about your Exempla bill, contact the hospital responsible for your bill.
Exempla Good Samaritan Medical Center Customer Service – 1-303-689-4000
Lutheran Medical Center Customer Service – 1-303-425-4500
Saint Joseph Hospital Customer Service – 1-303-837-7111.
How the Penalty Fees Work
When we spoke to the customer service representative, they did not disclose the exact amount of the fees charged by Exempla. They explained that the amount of the fee is dependent upon the type of procedure you receive. Exempla also explained that fees are assessed after you insurance denies charges.
I Can’t Make a Payment
Exempla offers several options for customers that can’t pay your bill. The programs are designed for customers that do not have insurance and do not have the ability to repair your Exempla bill. The program is not available to customers that have the ability to repay your Exempla bill and choose not to do so.
- Payment plan – Customers that can’t pay your Exempla bill are encouraged to call customer service at 303-813-5400. The representative will discuss payment options that meet your monthly budget. The payment plan is dependent upon a completed application.
- Charity Care – This service is designed for customers that do not currently have insurance benefits. Exempla helps you acquire Supplemental Security income and Medicaid.
Will They Work With Me to Pay My Bill?
Did Exempla help you pay your bill? We want to hear you experiences, both positive and negative. Leave a comment below.