What to Do When You Can’t Pay Your Firestone Bill
Firestone is an auto retail store that offers a credit card for consumers to use at more than 1,500 locations in the United States. The credit card is issued by Credit First, not Firestone. There is a Terms and Conditions page listing all rates, fees and penalties that every customer should read before applying for credit. If you are having trouble making your bill payment, customer service is the best contact.
How to Pay the Bill
Cardholders receive monthly statements with the billing address for mail payments. If you don’t have the bill, there is a general mailing address for postal payments. There is an online portal where customers can view bills and make payments online. Customers must register for online account access before making payment.
Pay online: You can pay your Firestone bill online at https://www.cfna.com/wps/portal/!ut/p/c1/04_SB8K8xLLM9MSSzPy8xBz9CP0os3hf7wD_QA93AwMLb0MDA08jN08nf2MDAxMzA_1wkA7cKgJNIfIGOICjgb6fR35uqn5Bdnaao6OiIgBKF4eb/dl2/d1/L2dJQSEvUUt3QS9ZQnB3LzZfTUtQT1FIRzAwOEsxMDBJMkZJQk8zMDA0MTI!/.
Pay by mail: Mail payments should be sent to the Cleveland, Ohio address for Credit First.
Credit First, NA
PO Box 81344
Cleveland, OH 44188-0344
Pay by electronic debit: Have your bank routing number and checking account number ready when calling 1-800-321-3950 to make a phone payment. You will also need your Firestone account number.
Questions About Your Billing Statement or Account?
When it comes to credit cards, all Terms and Conditions must be read by the customer before agreeing to the application. The Terms and Conditions tend to be long and drawn out, so many consumers skip them and move on with the application. If you need answers about rates, fees, APRs and other service charges, you can find many of those answers on the Terms and Conditions page for the Firestone card. Customer service can also answer your questions at 1-800-321-3950. A customer service representative from Credit First will answer the call.
How the Penalty Fees Work
Penalty fees are charged when a customer does not live up to the terms of the credit card agreement. All fees are listed on the Terms and Conditions page.
- APR: 22.8%
- Minimum interest charge: $1
- Annual fee: $0
- Late payment fee: Up to $15 for balances less than $100; Up to $35 for balances more than $100
- Returned payment fee: Up to $35 per returned payment in addition to fees charged by your bank
I Can’t Make a Payment
Credit card companies are known for allowing customers to miss payments so they can tack on late payment fees and over the limit fees before contacting the customer about late payments. If you know you will not have the money to pay your Firestone bill, contact customer service immediately. Credit First may offer an extended due date or a payment plan to bring your account current. Remember, missing just one payment means you are in default of the credit card agreement and Firestone has the right to cancel all credit access.
Will They Work With Me to Pay my Bill?
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