first-choice-power bills

First Choice Power Bill

What to Do When You Can’t Pay Your First Choice Power Bill

Although First Choice Power started operations in 2001, the electric company has firmly planted roots in Texas. The company has been in operation for more than seven decades. Before the years of deregulation, First Choice Power was known as Texas New Mexico Power. First Choice Power currently services millions of customers throughout the state. As a pillar of its community, First Choice Power gives back whenever possible by supporting civic organizations, non-profits and teachers. First Choice Power also provides services for customers that can’t pay your bill.

How to Pay the Bill

First Choice Power provides several options for customers to pay your bill, including online bill pay, pay by phone, pay by mail, in-person payments, third-party locations and automatic deductions.

Pay online: Customers can pay your First Choice Power bill online by visiting https://myaccount.firstchoicepower.com/fcpssp/index.aspx. First Choice Power does not charge a service fee for online bill payments.

Pay by phone: Customers can pay your First Choice Power bill by calling customer service at 1-866-469-2464. You have the ability to make your First Choice Power bill payment using your credit or debit card.

Pay by mail: Customers can pay your First Choice Power bill by mailing payments to:

First Choice Power
P.O. Box 659603
San Antonio, TX 78265-9603

Pay in person: Customers can pay your First Choice Power bill in person by visiting:

First Choice Power
1081 West Main St.
Suite 100
Lewisville, TX 75067

Or

First Choice Power
915 20th St. North
Texas City, TX 77590

Or

First Choice Power
2423 E. Expressway 83
Suite 400
Mission, TX 75872

Third-party pay stations: Customers can pay your First Choice Power bill at third-party pay stations, including, Fidelity Xpress Pay, MoneyGram and Western Union. The service fees range from $1 to $2.95.

Automatic deduction: Customers can pay your First Choice Power bill by having funds automatically deducted from your checking or savings account.

Questions About Your Billing Statement or Account?

If you have questions about your billing statement, especially the prepay options, the assessment of fees including connection fees and late payment fees, you should visit the First Choice Power FAQ resource page. For additional information concening your First Choice Power billing statement, we recommend you call customer servie at 1-866-469-2464.

How the Penalty Fees Work

First Choice Power charges several fees on a one-time and a monthly basis. The fees include early termination, late payment and security deposits.

  • Connection – When your service is connected, First Choice Power charges a $50 fee.
  • Early termination – If you break your contract, First Choice Power charges you a $150 fee.
  • Late payment – In the event First Choice Power receives your bill payment late, you are charged 5% of the past due amount.
  • Security deposit – First Choice Power charges customers a security deposit depending on your individual credit history. A security deposit is assessed when you initiate service after termination.

I Can’t Make a Payment

First Choice Power provides several options to customers that can’t pay your bill. The available options include alternate payment plans and deferred payment plans. You will need to call customer service at 1-866-469-2464.

  • Alternate payment programs
  • Deferred payment plans
  • Variable rate plan
  • Fixed rate plan

If you fall within certain federal income guidelines, you may qualify for the LIHEAP home energy assistance program. LIHEAP helps make energy bills more affordable.

Will They Work With Me to Pay My Bill?

What was your experience dealing with First Choice Power? Did the company help you pay your bill? We want to hear from customers just like you. Leave us a comment below.

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2 Comments on “First Choice Power Bill
  1. my disconnect date is on 4-20-12 $126.00 due trying to come up with the money but will only have 126.00 on the 19th but my other bill is also due what can the company do so my lights wont get cut off i work but i also have 5 children and 1 with a disability

  2. I had to set up a deferred.payment plan to pay Jan.2015 bill because it increased by 150.00! First Choice told us we had to pay 50%(200.00) by 2/15 at midnight, and gave us only 3 weeks(March4) to pay the remaining 215.00 I received a letter on 2/17 stating that we actually had until 2/19 to pay the first payment! We were Lied to and forced to pay earlier than needed. Also, I found on the PUC website where it states that BY LAW, that once on a deferred plan, the electric companies may only charge 25%(which would have been 103.00 instead of 200.00) AND that the remaining balance can be paid over a period of AT LEAST 3 BILLING PERIODS! ,We were not given that option plus we were lied to as when the first payment was due. We had to borrow the money to pay Bill, then I wasn’t able to deposit money by 2/15 because it fell on a Sunday and the banks were closed on Monday(16th) for Presidents Day. So we had to get a family member pay th bill on their debit card, and then we had to waste gas to drive to Victoria to reimburse that family member for the 200.00, which come to find out was not even.due until 2/19!! We have since called and spoke to Channel 10 Troubleshooters about the unexplained massive increase in o u r electric bills last month, and we have filed a complaint with the PUC in order to stop this ridiculous way that First Choice Power has chosen to treat their customers with devious and possibly illegal tactics. You will be answering some questions soon and will be held accountable for your poor business practices. Have a nice evening!

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