What to Do When You Can’t Pay Your Frontier Bill
Frontier is a media and cable company that offers digital phone, Internet and television services to 3.2 million customers across the Northeast, Southern and Western United States. Special pricing is available to customers that bundle their services. Frontier operates facilities in 27 out of the 50 states.
How to Pay Your Bill
Frontier offers several options to pay your bill. So, where must you go to pay your Frontier bill?
Pay online: Customer can pay your Frontier online by visiting https://www.frontier.com/BillPay/Register/ . Simply enroll and enter your account information and payment amount. The service is free, unless you receive a copy of your Frontier bill.
Pay by mail: You can send your Frontier by mail to:
11 digit account number
P.O. Box 23008
Rochester, NY 14692-3008
17 digit account number
P.O. Box 20500
Rochester, NY 14602-0550
Pay by phone: Call customer service at 1-800-921-8101 to pay your Frontier bill by phone. Acceptable forms of payment are credit and debit cards. There are no fees associated with paying your Frontier by phone.
Automatic pay: You can have your monthly Frontier payment deducted from your checking or savings account. Call customer service at 1-800-921-8101 to set up the service. The service is free to Frontier customers.
Western Union: This third-party pay agent accepts Frontier payments. Western Union charges a convenience fee with every transaction.
Pay in person: You can pay your Frontier bill at one of several retail stores throughout the United States by visiting payment agent locations. You will need your current bill or a past bill with your account number.
Questions About Your Billing Statement or Account?
Customers with partial month charges and prorated charges appearing on their bill can view the Billing FAQs section of the Frontier website. Customer service representatives can answer questions about specific fees at 1-800-921-8101.
How the Penalty Fees Work
Frontier charges fees for early termination of your contract and modem usage. The customer service representative we spoke to did not disclose any information regarding late payment fees.
- Early termination – The minimal amount charged to customers who break their Frontier contract is $250, with a maximum charge of $500.
- Modem use – The fee charged for the use of a Frontier modem ranges from $3.99 to $8.99 per month.
I Can’t Make a Payment
When we spoke to the customer service representative, the only information they disclosed regarding assistance with paying customers bills was payment arrangements. The customer must call customer service at 1-800-921-8101. Customer service would not discuss any information about the specifics of payment arrangement without a valid Frontier account.
Will They Work With Me to Pay My Bill?
Did Frontier help you resolve a past due without loss of service? If they did or if they provided poor customer service, we want to hear from you. Hearing from real customers allows us spread the word to other customers about Frontier.