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Glendale Water and Power Bill

What to Do When You Can’t Pay Your Glendale Water and Power Bill

Glendale Water and Power is a utilities company that provides water and electricity services to more than 123,000 residents of Glendale, California. The company is poised to create a Smart Grid as it modernizes its current meter system. This is one of the steps Glendale Water and Power is making to create more sustainable energy solutions. Glendale Water and Power is also active in the community by sponsoring events aimed at educating its customer base.

How to Pay the Bill

Glendale Water and Power offers several options for customers to pay your bill. The available options include online bill payment, mailed bill payments, payments by phone, automatic deduction and in-person bill payment. You have the ability to make payments using your credit or debit card, checking or savings account, cash or check.

Pay online: Customers can pay your Glendale Water and Power bill online by visiting https://secure.gwp.ci.glendale.ca.us/login.asp. Glendale Water and Power does not charge a convenience fee for online bill payments.

Pay in person: Customers can pay your Glendale Water and Power bill in person by visiting:

Glendale Water and Power
141 N. Glendale Ave.
Glendale, CA 91206

Pay by phone: Customers can pay your Glendale Water and Power bill by calling customer service at 1-818-548-3300.

Pay by mail: Customers can pay your Glendale Water and Power bill by mailing payments to:

Glendale Water and Power
141 N. Glendale Ave.
Glendale, CA 91206

Automatic deductions: Customers can pay your Glendale Water and Power bill by having the funds automatically deducted from your checking or savings account on a monthly basis. You also have the ability to schedule your payment prior to the due date.

Questions About Your Billing Statement or Account?

If you notice information on your billing statement that you do not understand, especially security deposits, the cost of service or connection fees, you should visit the Glendale Water and Power FAQ page. For additional resources, contact customer service at 1-818-548-3300.

How the Penalty Fees Work

Glendale Water and Power charges fees on a monthly and non-recurring basis. The fees include security deposits, late payment fees, reconnection fees and returned check fees.

  • Security deposit – Customers with below average credit history are charged a security deposit equal to two months of service.
  • Late payment – When Glendale Water and Power receives your bill payment late, you are assessed the greater amount of $25 of 1.5% of the past due amount.
  • Reconnection – When service is reconnected, Glendale Water and Power charges you a $25 to $250 fee.
  • Returned check – In the event your payment returns from your financial institution, Glendale Water and Power charges you a $25 fee.

I Can’t Make a Payment

When customers can’t pay your bill, Glendale Water and Power is ready to help. The company offers several options to customers.

  • Utility Users Tax Exemption – Glendale Water and Power provides a tax exemption for customers that are 62 or older or disabled. The company does not charge qualified customers the utility users tax. You must provide Glendale Water and Power with proof of age, income and disability.
  • Glendale Care – This program provides a discount of $10 monthly for qualified low-income customers. You must meet on of the following requirements: receive public assistance or total household income below guidelines.
  • Helping Hands – This program offers a one-time payment of $150 to qualified low-income customers. This service is only available to customers that are in a financial emergency.
  • LIHEAP Home Energy Assistance Program – If you fall within certain income guidelines, you may qualify for home energy assistance from the federal government.

Will They Work With Me to Pay My Bill?

Did Glendale Water and Power help you pay your bill? Shout out and share your experiences by leaving a comment below.

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